Amcor Flexibles, LLC is hiring: Customer Graphics Administrator I in New London

Overview

Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. We value safety as our guiding principle and core to how we do business. Our shared values unite us as we elevate customers, shape lives and protect the future, investing in a world-class team so our people can grow and our business can thrive.

To learn more about playing for Team Amcor, visit www.amcor.com. (LinkedIn, Glassdoor, Facebook, YouTube are referenced in the original content but are not required in the refined description.)

What you get to do

This role is the liaison and primary graphics contact/consultant for assigned accounts with external customers and Amcor personnel. Coordinates efficient job order information for assigned accounts through the graphics development process to meet customer expectations. This position requires management support and supervision to handle low to intermediate issues. The individual uses basic technical knowledge, communication skills, problem solving, decision-making and project management skills to provide an exceptional experience for our customers.

Responsibilities (highlights):

• Follow Amcor standard processes and comply with service level agreements to support our customer-centric organization.
• Seek learning opportunities and critical experiences to broaden understanding of standard work and best practices.
• Coordinate with the customer and communicate schedule milestones achievable based on plant capabilities.
• Participate in continuous improvement projects and problem-solving sessions to identify root causes and corrective actions.
• Maintain data integrity within order/item management and internal specification maintenance systems; assist with data governance opportunities.
• Support escalation processes for managing customer requirements.
• Build customer loyalty through positive engagement, focusing on needs, timing, products, quality and pricing.
• Maintain active customer electronic account profiles and item lists to provide service excellence.
• Act as back-up for designated team members while maintaining service standards.
• Facilitate pre- and post-production meetings for assigned accounts with related data and manufacturing groups.
• Attend new press approvals with support to facilitate proofs to press matches, possibly during non-business hours.
• Complete quality reviews on products prior to shipment to verify customer expectations.
• Coordinate, document and communicate brand master information, spot and color intent to internal and external customers.
• Demonstrate knowledge of manufacturing, printing and packaging processes relevant to your client base.

What we value

We value the ability to improve and to plan, prioritize and deliver. We seek basic knowledge of KPIs, customer-focused problem solving, and effective communication. We expect a proactive approach to how work is prioritized and how information is shared.

What we want from you

Education: Bachelor’s Degree, emphasis on graphic communication or equivalent work experience preferred.

Experience: Print manufacturing and/or graphic communication environment preferred.

Knowledge: MS-Excel, MS-Word, MS-Outlook; Adobe Photoshop/Illustrator/CS is advantageous.

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values daily to enable the business to win. We measure success by:

• Engagement and development of our people as part of a high-performing team
• Customer growth and prosperity from Amcor's quality, service, and innovation
• Investor value through consistent growth and superior returns
• Positive environmental impact from Amcor's leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please read the Know Your Rights: Workplace Discrimination is Illegal poster. If you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

E-Verify: We verify the identity and employment authorization of individuals hired for employment in the United States.

Benefits

When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time off per year for full-time salaried employees
• Company-paid holidays starting at 9 days per year and may be slightly higher by location
• Wellbeing program and Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term & long-term disability, and voluntary accident disability benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)