User Experience Researcher Job at TalentBurst, an Inc 5000 company in New York

The Foundation Model group within Prescient Design seeks exceptional UX researchers on a 6-month contract basis with demonstrated background in user testing and AI products. You will be the bridge between our users – world-class scientists and domain experts in biomedicine and drug development – and our development team.

The Role

• Define Product Strategy Through UX Research: Lead end-to-end user research and usability testing to directly inform product decisions, identifying critical pain points in the scientific workflow, and uncovering new opportunities for agents and agentic frameworks.
• Design and Execute Rigorous Usability Studies: Develop and implement a range of user testing methodologies, from contextual inquiries to heuristic evaluations.
• Operationalize User Feedback: Build and manage a systematic process for gathering, analyzing, and tracking qualitative user feedback over time, helping the team monitor user satisfaction and make data-informed improvements to models, agents, and infrastructure.
• Uncover Actionable Insights: Analyze qualitative data from user sessions, interviews, and surveys to identify core user behaviors, motivations, and obstacles. Synthesize findings to reveal what drives user adoption and engagement.
• Build a User-Testing Infrastructure: Create and maintain reusable testing protocols, participant recruitment pipelines, and insight repositories to elevate the quality and efficiency of user research across the organization.
• Collaborate Deeply with a Cross-Functional Team: Work closely with AI/ML Engineers & Scientists across Roche to translate complex user needs from diverse groups across Roche into clear, actionable product direction.
• Communicate with Clarity and Impact: Synthesize diverse qualitative and quantitative data to provide clear, compelling insights and recommendations. Effectively communicate findings to both technical and non-technical audiences to drive user-centered decisions around product features and roadmap.

Qualifications

• Bring 3-5+ years of experience conducting UX research and usability testing, preferably with complex, expert-facing systems
• 3-5+ years of experience in qualitative and quantitative research, generative and usability research, longitudinal studies, data analysis, product experimentation, A/B testing, and user experience benchmarking
• Experience with UserTesting, Contentsquare or similar usability testing platforms
• Experience building and scaling a user research practice, including establishing processes for recruitment, testing, and knowledge management
• Ability to connect deep user insights to product strategy, roadmap decisions, and impact
• Strong analytical skills and the ability to synthesize complex qualitative data into clear themes
• Comfort tackling ambiguous, high-stakes problems with curiosity for understanding the drug discovery process
• Clear, empathetic communication and the ability to advocate for the user while understanding technical and business constraints

Highly Preferred

• Experience with LLM-based applications and standardized protocols like MCP
• Experience working on internal tools with subject matter experts and stakeholders

Who We Are

Client, a member of the Roche group and founder of the biotechnology industry, is dedicated to pursuing groundbreaking science and developing medicines for people with serious and life-threatening diseases. Our work seeks to solve the world\'s most complex health challenges and transform society.

Equal Opportunity

Client is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin, age, disability, marital and veteran status.