Ascensus
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Client Communications Director
role at
Ascensus . Position Summary
The Client Communications Director will be responsible for developing and executing cohesive communications plans to support features launches as part of Ascensus’s digital transformation of product, service and operational capabilities for all client audiences. This role requires collaboration with business stakeholders and Marketing to implement effective and informative communications that enhance client experience and drive desired outcomes. Job Functions, Essential Duties and Responsibilities
Design and implement external communications strategies to increase client awareness, utilization and appreciation of transformative digital features and operational enhancements. Collaborate with cross-functional teams including Product, UX, Service and Marketing to build elements of the communication journeys, such as emails, videos, UX/web copy, in-app alerts, text messages, product guides and other client-facing information, on time and on budget. Serve as strategic communications lead on project teams to ensure voice of the customer is heard, apply communications best practices, and achieve the project’s business objectives. Drive a digital-first, client-centric approach by focusing on communications channels, personalization and tone to enhance engagement. Serve as subject matter expert across the lifecycle of a retirement plan and across audiences (advisor, plan sponsor, participant), maintaining knowledge of competitive positioning and experiences. Maintain deep knowledge of the customer experience. Manage multiple content projects simultaneously, meeting deadlines and quality standards. Analyze content effectiveness and implement improvements based on quantitative metrics and qualitative feedback. Protect, secure, and properly handle all confidential data to prevent unauthorized access or disclosure. Demonstrate Ascensus core values of People Matter, Quality First and Integrity Always in day-to-day actions. Experience, Skills, Knowledge Requirements
Bachelor’s degree in Communications, Marketing, English, or a related field. 7+ years of proven experience creating and directing communications strategies in the Financial Services industry. Experience collaborating with cross-functional teams, including business stakeholders and legal/compliance, to develop accurate and on-brand messaging. Strong project management and organizational skills with the ability to manage competing priorities. Ability to work in a fast-paced, deadline-driven environment. Strong understanding of brand guidelines and editorial standards. Proficiency with Microsoft Office Suite; familiarity with email marketing platforms and operational tools is a plus. Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about the validity of a job posting, please apply directly through our website.
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Client Communications Director
role at
Ascensus . Position Summary
The Client Communications Director will be responsible for developing and executing cohesive communications plans to support features launches as part of Ascensus’s digital transformation of product, service and operational capabilities for all client audiences. This role requires collaboration with business stakeholders and Marketing to implement effective and informative communications that enhance client experience and drive desired outcomes. Job Functions, Essential Duties and Responsibilities
Design and implement external communications strategies to increase client awareness, utilization and appreciation of transformative digital features and operational enhancements. Collaborate with cross-functional teams including Product, UX, Service and Marketing to build elements of the communication journeys, such as emails, videos, UX/web copy, in-app alerts, text messages, product guides and other client-facing information, on time and on budget. Serve as strategic communications lead on project teams to ensure voice of the customer is heard, apply communications best practices, and achieve the project’s business objectives. Drive a digital-first, client-centric approach by focusing on communications channels, personalization and tone to enhance engagement. Serve as subject matter expert across the lifecycle of a retirement plan and across audiences (advisor, plan sponsor, participant), maintaining knowledge of competitive positioning and experiences. Maintain deep knowledge of the customer experience. Manage multiple content projects simultaneously, meeting deadlines and quality standards. Analyze content effectiveness and implement improvements based on quantitative metrics and qualitative feedback. Protect, secure, and properly handle all confidential data to prevent unauthorized access or disclosure. Demonstrate Ascensus core values of People Matter, Quality First and Integrity Always in day-to-day actions. Experience, Skills, Knowledge Requirements
Bachelor’s degree in Communications, Marketing, English, or a related field. 7+ years of proven experience creating and directing communications strategies in the Financial Services industry. Experience collaborating with cross-functional teams, including business stakeholders and legal/compliance, to develop accurate and on-brand messaging. Strong project management and organizational skills with the ability to manage competing priorities. Ability to work in a fast-paced, deadline-driven environment. Strong understanding of brand guidelines and editorial standards. Proficiency with Microsoft Office Suite; familiarity with email marketing platforms and operational tools is a plus. Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about the validity of a job posting, please apply directly through our website.
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