Hilton Grand Vacations
Marketing Representative In House
Hilton Grand Vacations, Washington, District of Columbia, us, 20022
Overview
Join to apply for the
Marketing Representative In House
role at
Hilton Grand Vacations . Do you love talking to people? Are you interested in helping them create memories? Come work for the best vacation ownership resort! Hilton Grand Vacations is committed to building memorable experiences and making a positive impact within our industry and communities. Our Team Members are the driving force behind these efforts, and their talent, passion, and dedication to our brand fuel our success. As a
Marketing Representative In House , you would receive pre-arrival allocations of upcoming arrivals of Hilton Grand Vacations Club Members, RCI exchangers, renters, and marketing-identified customers staying on property. Calls will be made to these assigned leads before they arrive, offering customer/marketing services and inviting eligible arrivals to a qualified timeshare sales presentation during their stay. You would provide customer services to all guests, projecting a professional company image. After check-in, you will conduct in-room calls to owners, renters, and exchanges to book them on a presentation if not collected at face-to-face check-in. You will be responsible for following up and providing customer service. Responsibilities
Champion Hilton quality customer care culture throughout all Marketing channels. Handle personal workloads and update reports accordingly. Distribute only HGV authorized information, collateral, and materials. Maintain location operating standards. Follow gifting procedures. Support guest and concierge service. Assist with tour or marketing related issues. Communicate guest needs to resort operations and support a positive guest experience. Confirm appointments with guests to ensure tour reservations and improve show rate. Ensure all marketing initiatives are delivered. Build and cultivate a team environment. Qualifications
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, committed to innovation, quality, and growth. To fulfill this role successfully, you must possess the following minimum qualifications and experience: Must be available to work weekends, holidays, mornings, nights, and other hours as required per business needs. Carries out all reasonable requests by management. Requires intermediate Microsoft Office and operating system knowledge. Benefits
Excellent earnings package and uncapped commissions. Outstanding health care options (medical, dental, and vision). Paid Time Off (PTO) for adventure, rest, relaxation, or recuperation. Automatic enrollment in the HGV Retirement Savings Plan. Employee Discount Program - HiltonGO: stay at Hilton Hotels for as low as $40 per night; Friends & Family discounts also available. And more benefits to support our team members! Equal Opportunity
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will provide reasonable accommodations to participate in the job application or interview process and to perform essential job functions. Please contact us to request accommodation.
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Join to apply for the
Marketing Representative In House
role at
Hilton Grand Vacations . Do you love talking to people? Are you interested in helping them create memories? Come work for the best vacation ownership resort! Hilton Grand Vacations is committed to building memorable experiences and making a positive impact within our industry and communities. Our Team Members are the driving force behind these efforts, and their talent, passion, and dedication to our brand fuel our success. As a
Marketing Representative In House , you would receive pre-arrival allocations of upcoming arrivals of Hilton Grand Vacations Club Members, RCI exchangers, renters, and marketing-identified customers staying on property. Calls will be made to these assigned leads before they arrive, offering customer/marketing services and inviting eligible arrivals to a qualified timeshare sales presentation during their stay. You would provide customer services to all guests, projecting a professional company image. After check-in, you will conduct in-room calls to owners, renters, and exchanges to book them on a presentation if not collected at face-to-face check-in. You will be responsible for following up and providing customer service. Responsibilities
Champion Hilton quality customer care culture throughout all Marketing channels. Handle personal workloads and update reports accordingly. Distribute only HGV authorized information, collateral, and materials. Maintain location operating standards. Follow gifting procedures. Support guest and concierge service. Assist with tour or marketing related issues. Communicate guest needs to resort operations and support a positive guest experience. Confirm appointments with guests to ensure tour reservations and improve show rate. Ensure all marketing initiatives are delivered. Build and cultivate a team environment. Qualifications
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, committed to innovation, quality, and growth. To fulfill this role successfully, you must possess the following minimum qualifications and experience: Must be available to work weekends, holidays, mornings, nights, and other hours as required per business needs. Carries out all reasonable requests by management. Requires intermediate Microsoft Office and operating system knowledge. Benefits
Excellent earnings package and uncapped commissions. Outstanding health care options (medical, dental, and vision). Paid Time Off (PTO) for adventure, rest, relaxation, or recuperation. Automatic enrollment in the HGV Retirement Savings Plan. Employee Discount Program - HiltonGO: stay at Hilton Hotels for as low as $40 per night; Friends & Family discounts also available. And more benefits to support our team members! Equal Opportunity
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will provide reasonable accommodations to participate in the job application or interview process and to perform essential job functions. Please contact us to request accommodation.
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