Service Writer Job at NW Staffing Resources in Portland

Service Support Agent
This role serves as the key point of contact between customers and the service team, ensuring a seamless and informed experience from start to finish. It combines strong communication, organization, and problem-solving skills to support both customer satisfaction and operational efficiency.
 

LOCATION: Portland, OR
SALARY: $25/hr.
SCHEDULE: Full-time, Monday-Friday | 7:00am-4:00pm
*Drug screen and background check required upon offer

WHY YOU’LL LOVE THIS ROLE
·  Engage with People Every Day: Build meaningful relationships with customers by helping them understand their vehicle needs and ensuring a smooth service experience.
·  Be the Communication Hub: Serve as the vital link between customers and technicians, translating concerns into clear actions and keeping service operations running efficiently.
·  Use Both People Skills & Technical Know-How: Blend your mechanical knowledge with top-notch customer service skills to solve problems and build trust.
·  Stay Organized & In Control: Take pride in managing appointments, billing, records, and service flow with accuracy and attention to detail.
·  Drive Business Success: Play an active role in meeting shop goals by recommending additional services and ensuring customer satisfaction.

KEY RESPONSIBILITIES
·   Customer Interaction & Support: Greet customers, gather service needs, explain technical details clearly, and resolve complaints to ensure satisfaction.
·   Service Coordination: Schedule appointments, manage workflow, and translate customer concerns into accurate work orders.
·   Sales & Estimates: Provide cost estimates, process billing and payments, and recommend additional services to support sales goals.
·   Administrative Duties: Verify warranty coverage and maintain detailed records of services and customer interactions.

WHAT WE’RE LOOKING FOR
·  Strong Communication & Customer Service: Exceptional verbal/written skills and experience in customer-facing roles to build rapport and manage interactions.

·  Mechanical & Technical Knowledge: Solid understanding of vehicle maintenance and repairs to accurately discuss issues and create work orders.

·  Computer & Software Proficiency: Comfortable using industry-specific software for scheduling, billing, and record keeping.

·  Detail-Oriented & Problem-Solving: Sharp attention to detail and the ability to collaborate with technicians to resolve customer issues effectively.

PHYSICAL REQUIREMENTS
This role requires the ability to sit, stand, and move throughout the facility for extended periods while interacting with customers and staff. Light physical activity, such as lifting up to 25 pounds and handling office or shop materials, may occasionally be required.

DIVERSITY, EQUITY, AND INCLUSION STATEMENT
We are committed to fostering an inclusive workplace that welcomes diverse candidates. All qualified applicants will be considered regardless of background, identity, or status. 

This position is offered through the Clackamas branch of NW Staffing Resources. When applying through nwstaffing.com, please click “Apply Here” and select the Clackamas Branch for immediate consideration. Or contact our office directly at 503-427-2100 to speak with a Recruiter.
Job ID# 139783

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