Moffitt Cancer Center is hiring: Language and Communication Access Coordinator (

Overview

Language and Communication Access Coordinator (Spanish) – Moffitt Cancer Center

The Language Access and Communication Coordinator plays a critical role in ensuring that patients with limited English proficiency (LEP) have equal access to healthcare services at the Center. This position is responsible for coordinating the delivery of language services (including interpretation and translation) to meet the needs of patients, families, and staff. The coordinator will work closely with clinical and non-clinical departments to ensure effective communication and provide language assistance, while also ensuring compliance with federal and state regulations regarding language access in healthcare.

Responsibilities

• Process language access requests promptly through the department’s central system.
• Send interpreter requests to appropriate service providers (internal or agency) from start to finish.
• Process document translation requests from start to finish.
• Monitor patient schedules, virtual health schedules, and early surgery schedules to assign the appropriate human resources.
• Document, maintain, and update internal platforms or logs.
• Coordinate with clinics where auxiliary or assistive devices might be needed; monitor and update leadership when devices need to be replaced, fixed, or added.
• Refer customer questions to the appropriate team member within the Language Access department.
• Review external vendor invoices against internal logs for accuracy.
• Support language access needs for workforce (interpreting and translation).
• Oversee Translation Services processes to ensure timely and accurate completion of translations performed by internal translators and external vendors.
• Process translation requests received via the Translation Request online form.
• Assign translation projects to internal or external translators or agencies.
• Ensure documents are prepared for project assignment and document all project communications.

Credentials And Qualifications

• Associate’s degree in Modern Languages, Translation Studies, or other related fields required.
• Two years of experience coordinating operational tasks in a group setting.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitals and Health Care