Community Manager Job at Thrive Communities in Olympia

Overview

Join to apply for the Community Manager role at Thrive Communities.

Salary: $35 per hour. Schedule: Full-time; Monday - Friday; 9am - 6pm.

Thrive's purpose is to create a community where people feel seen, because we believe when people feel seen, they thrive. We foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive.

Benefits

• 32 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, Paid Birthday)
• Housing Discount may be available
• Employer matched 401k retirement plan
• Bonus Potential
• Leasing & Renewal Commission eligible
• $0 premium medical, dental, and vision insurance effective 1st of the month following your start date
• Fully covered Long-term disability insurance for associates
• Fully covered life insurance policy for associates with supplemental life insurance options
• 24/7 Everyday Assistance Program (EAP)
• Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
• Pet Insurance discounts
• Parking & Transit Commuter Benefits
• Annual professional development reimbursement
• Training opportunities and career progression/growth plans
• Abilities to get involved on company committees (Event Planning, HR Advisory Council, Safety, and more!)
• Company-wide parties and events

Job Responsibilities

• Financial Oversight
  • Assist in the formulation of budgets.
  • Stay within the established budget guidelines.
  • Ensure all rents are collected when due and posted in a timely manner. Make sure that all bank deposits are made immediately and reported in the appropriate systems.
  • Perform evictions, utility cut-offs and landlord liens as required on delinquent rents.
  • Submit and approve all invoices in the appropriate system for timely payment.
  • Complete month-end procedures and reports including deposit accounting, variances, expiring leases, write off register, receivable aging, security deposit activity, gross potential rent.
  • Use and safeguard the property credit card in accordance with accounting policies and deadlines.
• Personnel & Leadership
  • Hire, train, empower, motivate, supervise, discipline (including documentation) and terminate on-site staff as needed and with leadership and HR approval to achieve operational goals. Includes new employee orientation, performance reviews, timesheet approval, and adherence to employee procedures.
  • Conduct ongoing training with office staff; e.g., marketing activities, leasing paperwork, workplace safety. Provide leadership, coaching, recognition and build professional relationships.
• Administrative/Office/Compliance
  • Maintain lease files current and compliant with MFTE, Section 8 or other affordable program requirements.
  • Open the office on schedule and maintain the office and model apartments.
  • Attend scheduled corporate management meetings (quarterly).
  • Maintain records of management activity and submit required reports to corporate weekly and monthly.
  • Prepare for audits and complete annual reporting.
• Resident Relations
  • Foster a true sense of community and maintain positive customer service.
  • Inspect move-ins/move-outs with residents and review notices to vacate to determine causes.
  • Implement policies/procedures to maintain resident communications (e.g., complaints, service requests).
• Maintenance
  • Inspect the property and verify vacant apartment status.
  • Coordinate with maintenance to ensure timely reconditioning of apartments after move-out.
  • Oversee vendor/contractor communications and ensure insurance certificates are in place.
• Marketing/Leasing
  • Conduct market surveys and provide trend information. Welcome and show property to prospective residents; handle inquiries and paperwork.
  • Stay aware of market conditions and trends.
• Safety and Risk Management
  • Report incidents; ensure workers' compensation and safety program compliance.
  • Familiarize with Thrive policies and health/safety programs.
  • Complete safety checklists with maintenance and hold monthly safety meetings.
• General
  • Perform duties in accordance with company policies and procedures.
  • Perform other duties as assigned by the Regional Manager.

Desired Skills & Experience

• 3+ years of experience in property management or equivalent
• 6+ months supervisory experience with demonstrated leadership
• Certified Apartment Manager (CAM) preferred
• High School Diploma or equivalent preferred
• Experience with Yardi/CRM and On-Site preferred
• Accuracy in reporting and overseeing a budget
• Experience in daily pricing and market trends

Desired Competencies

• Detail oriented with the ability to provide accurate and timely reports
• Understanding of property budgeting, accounting and expense control
• Ability to work in a fast-paced, customer service oriented environment
• Understanding of industry terms; ability to de-escalate conflict
• Respect for diverse backgrounds; communicate with residents, vendors and staff clearly
• Team player who can also work independently; good problem-solving
• Strong time management, organization and prioritization
• Proficient in Microsoft Word, Outlook and Excel
• English literacy with proper grammar and punctuation

If you do not fully meet the qualifications but have the skills to be successful, we welcome your application. We would love to help you find the right role in Thrive.

Physical Requirements

• Stand and walk or sit as needed; estimated 60% on feet, 40% at a desk
• Typing and computer work; answering phones
• Occasional bending, stooping, climbing stairs, lifting up to 25 lbs
• For more information regarding work environment and requirements, contact Careers@thrivecommunities.com

Equal Employment Opportunity

Diversity is celebrated at Thrive. We provide equal opportunity in employment based on merit and do not discriminate on protected characteristics. Reasonable accommodations are available upon request during the interview process or to meet the requirements of the position.

Background Check & Drug Screen Policy

Thrive Communities conducts background checks and drug screens after a conditional offer of employment, in compliance with laws. For questions about what will be reviewed, contact careers@thrivecommunities.com. The 4-panel drug screen tests for Amphetamines/Methamphetamine, Cocaine Metabolites, Opiates, and PCP.

Employment Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Marketing and Sales