Rose International
User Experience (UX) Designer Senior
Rose International, Fairfield, California, United States, 94533
Overview We are seeking a creative and technically savvy Content Designer to promote IT Service Management (ITSM) adoption across the enterprise. This role will design engaging, user-friendly digital content and build an intuitive suggestion box platform that automatically categorizes feedback by ITIL processes. The ideal candidate blends storytelling, design thinking, and light technical skills to simplify ITSM concepts and drive awareness, adoption, and continuous improvement.
Key Responsibilities
Content Creation & Engagement: Design, write, and publish engaging content (web pages, infographics, guides) to communicate ITSM value and adoption benefits. Develop a consistent visual and narrative style to make ITIL processes approachable and actionable for employees. Translate technical ITSM/ITIL concepts into clear, user-centered stories and visuals. Suggestion Box Development: Build and maintain a digital “Suggestion Box” platform that enables employees to easily submit ideas or concerns. Implement categorization and tagging rules to automatically route feedback into ITIL process areas (e.g., Incident, Change, Problem, Request, Knowledge). Partner with IT teams to ensure feedback loops and response processes are effective and transparent. Collaboration & Alignment: Partner with ITSM process owners, IT communications, and UX teams to ensure messaging consistency and alignment with enterprise standards. Analyze engagement metrics and feedback trends to refine content and platform usability. Serve as the bridge between IT operations, business stakeholders, and end users to ensure adoption goals are met. Compliance: Only those lawfully authorized to work in the designated country associated with the position will be considered. Notes: Please note that all position start dates and durations are estimates and may be adjusted based on business needs. Qualifications
3+ years of experience in content design, digital communications, or UX writing. Strong portfolio showcasing ability to simplify complex topics into engaging, accessible content. Familiarity with ITIL or IT Service Management practices. Hands-on experience with web content management systems (CMS), form builders, or low-code tools to create interactive platforms. Analytical mindset to categorize and interpret feedback data. Experience designing employee-facing content for enterprise IT or digital transformation initiatives. Knowledge of ServiceNow, SharePoint, or Microsoft Power Platform. Basic understanding of automation workflows and categorization logic (AI/ML tagging, forms routing, or similar). Benefits For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity
Take the next step in your career now, scroll down to read the full role description and make your application. For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. Rose International has an official agreement (ID #132522) with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify).
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Content Creation & Engagement: Design, write, and publish engaging content (web pages, infographics, guides) to communicate ITSM value and adoption benefits. Develop a consistent visual and narrative style to make ITIL processes approachable and actionable for employees. Translate technical ITSM/ITIL concepts into clear, user-centered stories and visuals. Suggestion Box Development: Build and maintain a digital “Suggestion Box” platform that enables employees to easily submit ideas or concerns. Implement categorization and tagging rules to automatically route feedback into ITIL process areas (e.g., Incident, Change, Problem, Request, Knowledge). Partner with IT teams to ensure feedback loops and response processes are effective and transparent. Collaboration & Alignment: Partner with ITSM process owners, IT communications, and UX teams to ensure messaging consistency and alignment with enterprise standards. Analyze engagement metrics and feedback trends to refine content and platform usability. Serve as the bridge between IT operations, business stakeholders, and end users to ensure adoption goals are met. Compliance: Only those lawfully authorized to work in the designated country associated with the position will be considered. Notes: Please note that all position start dates and durations are estimates and may be adjusted based on business needs. Qualifications
3+ years of experience in content design, digital communications, or UX writing. Strong portfolio showcasing ability to simplify complex topics into engaging, accessible content. Familiarity with ITIL or IT Service Management practices. Hands-on experience with web content management systems (CMS), form builders, or low-code tools to create interactive platforms. Analytical mindset to categorize and interpret feedback data. Experience designing employee-facing content for enterprise IT or digital transformation initiatives. Knowledge of ServiceNow, SharePoint, or Microsoft Power Platform. Basic understanding of automation workflows and categorization logic (AI/ML tagging, forms routing, or similar). Benefits For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity
Take the next step in your career now, scroll down to read the full role description and make your application. For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. Rose International has an official agreement (ID #132522) with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify).
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