Sr. UX Researcher Job at Prosper Marketplace in San Francisco

Overview Senior UX Researcher to lead research initiatives that connect us deeply with our users and drive meaningful product improvements. As a senior member of the product organization, you will shape our UX strategy, mentor other UXers, and collaborate with cross-functional teams to ensure user-centered decision making across the organization. You will establish research best practices, select appropriate methodologies for complex problems, and translate insights into strategic recommendations aligned with business objectives. What You Will Do Lead and execute a variety of research methods including qualitative interviews, usability testing, contextual inquiry, journey mapping, surveys, and quantitative benchmarking Design and implement comprehensive research plans for complex projects in a fast-moving environment Mentor junior UXers and evangelize research best practices across the organization Regularly present at Town Hall and All Tech meetings Synthesize research findings into actionable insights and effectively communicate them to stakeholders Collaborate with design, product, marketing, and engineering teams to incorporate user insights throughout the product development process Expand our research repository to make insights accessible and usable by the broader organization Partner with analytics teams to combine qualitative insights with quantitative data for a holistic view of user behavior Proactively identify research opportunities that could improve product strategy and user experience Advocate for user needs in strategic planning and prioritization discussions What You Will Need Bachelor's degree in Human-Computer Interaction, Statistics, Economics, Psychology, Anthropology, Cognitive Science or related field, or equivalent industry experience 5+ years of UX Research experience from planning to execution, with demonstrated impact on product decisions A work history in the financial services industry is preferred Expert knowledge of various research methodologies and when to apply them effectively Strong leadership skills with eagerness to mentor junior UXers and influence stakeholders Excellent communication skills with ability to translate research findings into compelling stories and actionable recommendations Experience with research repository tools (e.g., Dovetail) and participant recruitment platforms Comfort working in an agile environment and adapting research approaches to support rapid iteration Ability to balance strategic research initiatives with tactical needs Experience collaborating with data analysts to connect qualitative insights with quantitative metrics Willingness to manage parts of ResearchOps and self-serve recruitment Proficiency with analytics software like Heap, PostHog, or similar is preferred What We Offer The opportunity to collaborate with a team of creative, fun, and driven colleagues on products that have an immediate and significant impact on people's lives The opportunity to work in a fast-paced environment with experienced industry leaders Flexible time off, comprehensive health coverage, competitive salary, paid parental leave, and other wellness benefits A bevy of other perks including Udemy access, childcare assistance, pet insurance discounts, legal assistance, and additional discounts through Perkspot Compensation: $165,000 - $195,000 per year, plus bonus and generous benefits. Salary will consider location, experience, and other job-related factors. About Us Prosper is a fintech company founded in 2005 as the first peer-to-peer marketplace lending platform in the U.S. Our mission is to help our customers advance their financial well-being through a variety of products including personal loans, credit, HELOCs, and HELoan. We value accountability and cross-functional teamwork to deliver innovative solutions. Our Values Diversity expands opportunities. Collaboration creates better solutions. Curiosity fuels our innovation. Integrity defines all our relationships. Excellence leads to longevity. Simplicity guides our user experience. Accountability at all levels drives results. United States employees: EEO statements, privacy notices, and related disclosures apply. For California applicants, view our CCPA notice for applicants here: https://www.prosper.com/plp/legal/privacy-notice-for-applicants/ Prosper is committed to an inclusive and diverse workplace. All employment decisions are based on merit, competence, performance, and business needs. We do not discriminate on any protected status and will consider qualified applicants who are non-US citizens with sponsorship where applicable. #J-18808-Ljbffr