AUDIO VISUAL Service Engineer Job at Linx Telceom in Salt Lake City

Overview

The AV Service Engineer will assist in the testing, troubleshooting and breakfix of audio-visual projects. Audio Visual Service Engineers provide excellent customer service and expertise as they efficiently resolve customer issues in a timely and customer friendly manner.

About LINX

Join a team that connects people through technology. We design, install, and support commercial network cabling for data centers, multimedia, security, and wireless systems.

In 2003, industry experts founded LINX to create the workplace they wanted—one built on integrity, teamwork, and innovation. These core values drive us daily, shaping a culture where employees grow and take pride in their work.

Headquartered in Denver, CO, with regional offices in Seattle, WA; Salt Lake City, UT; San Antonio, TX; Atlanta, GA; Cheyenne, WY; and Des Moines, IA, we’re growing fast! With AI, remote work, and digital transformation accelerating, now is the time to build your future with LINX.

Essential Duties and Responsibilities

• Test integrated systems and perform troubleshooting for AMX/Crestron, DSP and network systems
• Assess, troubleshoot and repair all conference rooms
• Identify system bugs to programmer/Senior Support Engineer
• Make recommendations to project Manager and customer on design/scope issues
• Make minor programming changes under the direction of an engineer or programmer
• Fine tune audio video systems to ensure optimal performance

Pay Rate

$24.00 – $45.00/hour

Benefits

• 401K with 50% employer match up to first 4%
• Insurance options including Medical plans with Flexible Spending and/or Health Savings Accounts, Disability, Dental and Vision
• 8 Paid Holidays
• 3 weeks Paid Time Off (PTO) combining sick pay and vacation days

Pay is decided through a skills test and meeting the Minimum Requirements outlined below

Level 1 – $24-28

• Will be able to follow directions of a Senior Service Engineer for the following tasks
  • Networked device addressing
  • Program loading
• Without support, connect to various IP/USB control system for configuration and setting adjustment
• Is working towards proficiency in LINX standards of programming, QA/QC

Optional Certifications:

• CTS Optional
• Extron EVAV
• Crestron Installer and P101

Level 2 – $27-$33

• Can troubleshoot and train, DMPS boardroom rooms
• Can identify system bugs to programmer/Senior Service Engineer
• Has a Basic understanding of AV solutions, empowered to make recommendations to Customer, Project Manager, or Engineer on design/scope issues
• Is proficient in LINX standards of programming, QA/QC

Required Certifications

• CTS or able to attain in 9 months

Level 3 – $34-$39

• Can self-service, DM and NVX Divisible type rooms
• Takes all support issues on.
  • Can identify, fix or task out issues
  • Makes sure the work is up to LINX standards
• Has a good understanding of AV solutions, is empowered to make adjustment to design to customer requirements
• Is proficient in LINX standards and is able to hold others to these standards.
• Can fix any programming bugs and issues with only direction from programming (Minimal remote in support)

Required Certifications

• All level 2 certs plus
• Harman programming associate
• Dante 2 and 3

Level 4 – $38-$45

• Takes all support issues on.
• Can fix any programming bugs and issues with only direction from programming (Not remote in)
• Leads service engineers on complex tickets
• Can train other Service Engineers the LINX way
• Can take on any aspect of completing the project- Ordering through Procurement, Customer coordination, onsite management, etc

Required Certifications

• All level 3 certs plus
• Crestron P301/Crestron Certified Programmer
• CTS-D- is optimal
• CCNA or CompTIA Network+
• Q-sys control training

Posting Deadline

This job posting is open until filled and may close at any time without notice.

We are an equal opportunity/affirmative action employer. We consider candidates regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, and encourage minorities, females, veterans, and individuals with disabilities to apply.