Network Video & Voice Job at TechDigital Group in Waukegan

Responsibilities

• Adhering to SLAs
• Handling tickets / requests
• Perform root cause analysis
• Troubleshooting technical issues
• Defining processes and ensuring that the processes are adhered to
• Oversees and is responsible for successful completion of Installation, configuration and migration
• Ensure maximum uptime according to the SLA
• Understanding of Multi-geo support environment

Technical Requirements

• 3-5+ years of experience in Voice & Video Technologies, especially in Microsoft teams technology and enterprise Voice network environment.
• Experience of Teams, Lenovo thinksmart manager other similar management portals for video conferencing is must
• Troubleshooting and Operational experience on TMS, Conductor, MCUs, CTMS, Immerisive Endpoints & ISDN gateways
• Troubleshooting experience on Video Endpoints-Cisco CTS- TX, DX , EX, MX, SX, CTS 500, 1100, 1310, 3010, 3210, IX 5000, 5200
• Hands on experience of scheduling meetings, multi party conferences, AD-Hoc & static conferences
• Understanding of meeting rooms infrastructure like phones, Video cameras, Projector etc.
• In Depth understanding of Microsoft teams admin/Registration process, troubleshooting and provisioning
• Understanding of Zoom Meeting, Microsoft Teams and Cloud deployments for conferencing, Integrated AV
• Understanding of Prime Collaboration manager/TMS, Video Analytics and Management
• Exposure of Video/Conferencing Consumption reporting tool - Vyopta Analytics
• Assist Whiteglove and VC room based engineers for Codec reset, & room based equipment troubleshooting

Soft Skills

• Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills
• Should have a excelent customer handling skills
• Able to handle high presure situations
• High level of acceptance
• Can drive HCL's value and its methodology

Other Skills / Experience

• Good to have experience on Prysm and Vyopta Analytics tool
• Good to have experience on Polycom and MTR tools
• Understanding of 3rd party Crestron and room based Video integration solutions
• Years of Experience