H & M Hennes & Mauritz Gruppe is hiring: Visual Merchandiser in Virginia Beach

About the Role

As a Visual Merchandiser, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You will be responsible for executing the visual, commercial, and styling curation according to visual & commercial guidelines for the store. You will also use your trend and competitor awareness to provide colleagues with the correct information, coach, upskill and develop the store team to contribute to a great customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

Customer Sales & Profit

• Contribute to the total OMNI customer experience in your store by ensuring visual and commercial curation according to guidelines (In-direct).
• Represent the H&M Brand positively during customer interactions (Direct).
• Organize and plan your workload according to the store activation plan and adapt based on business needs in collaboration with your Store Management team and Area Visual Manager.
• Launch and maintain the latest global campaigns and sale activities on time according to H&M Brand Standards.
• Ensure good garment care, stock levels, and input on allocation to Store Management and Area teams.
• Perform sales report (KPIs) follow-up, identify and prioritize visual & commercial opportunities in collaboration with the Store Management team.
• Create actions to increase customer satisfaction to reach sales targets and store goals in collaboration with the Store Management team.
• Follow procedures and best practices for OMNI services, operational routines, legal requirements, and communication in all areas of the store with the Store team.

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, products, brands, competitors, and relevant influencers.
• Plan time for fashion & trend awareness to understand trend theory and mood boards for styling techniques and product presentation to anticipate customer needs.

Team & Development

• Share, inspire and educate your store teams, keep them updated with seasonal changes, fashion trends, and relevant visual & commercial information, including price perception.
• Coach and develop the Store team’s visual and commercial skills to secure high quality of product & commercial presentation according to guidelines.
• Support daily routines and best practices for your Store team to maintain a consistent level of visual & commercial standard while maintaining customer service engagement.
• Develop and coach talents and provide onboarding training to new colleagues.
• Organize and carry out visual & commercial upskilling for you and your colleagues.
• Complete Visual Competencies & Commercial 4 All trainings based on Regional & Sales Market goals.
• Support Sales Market and Area teams with expansion (store projects) needs.

Visual & Commercial Execution

• Execute the visual & commercial curation & styling for the store based on the calendar, allocation, store activation plan and fashion trends according to mood boards and guidelines.
• Carry out sample picking routines including stockroom quantities, accessories, and shoes to create clear trends and stories per guidelines.
• Secure window & styling execution to create an inspirational and commercial customer experience.
• Provide good customer flow by maintaining commercial layout and fixtures for the best trend story placement.
• Maintain price signs in windows and store-wide following Global strategy and Sales Market requirements.
• Collaborate with Facilities Management to ensure lighting highlights products and display forms.
• Maintain display forms and interior materials with sustainability in mind.
• Work with Area Visual Manager to keep store navigation up to date per latest guidelines and store layout.
• Ensure sufficient quantities of sale and activity materials, including POS, according to local routines.
• Keep sales floor and back of house clean, organized, and safe per local security guidelines.

Who You Are

• You are curious and creative, proactive, solution-focused, flexible, with effective cross-functional communication to achieve results.
• You have fashion interests and leadership skills to apply visual and commercial experience in a dynamic environment.
• You are solution-focused to improve product presentation and commercial execution in store.
• You have knowledge of visual, commercial, and operational best practices, routines, and tools.
• You know how to manage, follow up, and act on selling equations and weekly sales reports.

Why You’ll Love Working at H&M

• We value diverse backgrounds and are committed to inclusion.
• We are a values-driven organization guided by our values for over 75 years.
• Access to Colleague Resource Groups for community and networking opportunities.
• Inclusive culture where you’re encouraged to be yourself at work.
• Large global talent community with opportunities for career growth.
• Comprehensive benefits including health insurance, wellness and family support, retirement plan, paid leave, and community day.
• Employee discount at H&M and other Group brands.

Compensation

Compensation: base salary range is $15.13 – $18.04 hourly. Pay status: Non-Exempt, Hourly.

EEOC Code: SLS

This job posting highlights the most critical responsibilities and requirements and is not all-inclusive. There may be additional duties assigned at the company’s discretion.

H&M may pay more or less than the posted range depending on qualifications. This range may be modified in the future. We are committed to equal opportunity and provide reasonable accommodations during application or interview processes upon request.

Inclusion & Diversity: H&M is part of H&M Group and is committed to inclusive, diverse, and equitable workplaces. We strive for a fair and unbiased recruitment process.

Company Description: H&M offers fashion and quality at the best price in a sustainable way. Learn more about H&M here.

Location

701 Lynnhaven Parkway, Virginia Beach, United States