University of Iowa is hiring: Assistant Operations Manager - Urbandale UI Health

Overview

The University of Iowa Health Care is seeking an Assistant Operations Manager to support our Urbandale Clinics and other Outreach/Specialty Clinics. This role supports day-to-day management of medical clinics and staff, collaborates with healthcare teams, and serves as a liaison between patients and providers. Responsibilities include addressing patient inquiries, optimizing patient experience, coordinating resources and administrative processes, and working with third-party vendors and enterprise partners to enhance clinic operations.

Location: Urbandale, IA and surrounding sites based on clinical needs/hours. Schedule: Variable hours between 8:00 AM – 5:00 PM, Monday through Friday. Availability to provide support to other clinics.

Position Details: Pay Grade: 5A; Percent of Time: 100%

Benefits Highlights: Regular salaried position with fringe benefits including paid vacation, sick leave, health/dental/life/disability insurance options, and generous employer contributions into retirement plans. Full benefits information available at the university benefits site.

Responsibilities

• HR Management
  • Participate in recruitment and selection of staff.
  • Develop and implement strategies for staff performance management.
  • Ensure adherence to organizational policies, procedures, and regulations.
  • Provide constructive feedback and support HR initiatives to foster a positive work environment.
  • Assure staff compliance with UI policies and procedures.
• Financial
  • Gather and analyze financial and productivity data to inform decision-making.
  • Assist in budget development, resource allocation, and cost containment.
  • Assess patient grievances leading to financial adjustments and present to senior leadership for approval.
  • Create strategic business proposals for new patient care initiatives (service expansion, provider addition, new locations) and review clinic visits to ensure budget targets are met.
• Operations
  • Ensure compliance with standards of care, regulatory requirements, and safety protocols.
  • Lead quality assurance initiatives to enhance patient care and satisfaction.
  • Collaborate with staff to meet established goals and objectives.
  • Oversee onboarding for new providers and collaborate with UI HealthCare departments.
  • Address patient complaints with the Office of the Patient Experience.
  • Ensure department compliance with accreditation standards and recommend improvements.
  • Monitor Riskonnect submissions and respond as needed.
  • Identify QA priorities and trends with nursing leadership and Medical Director.
• Patient Care/Services Delivery
  • Evaluate physician scheduling templates to improve patient flow, reduce wait times, and boost efficiency.
  • Gather, analyze, and format data for reports to ensure cost-effectiveness and efficiency.
  • Enhance clinic workflow by ensuring staff operate within their scope of practice.
  • Promptly address patient complaints or concerns.
  • Review patient satisfaction reports with leadership and stakeholders; identify recurring issues and implement improvements.
  • Staff frontline as needed.
• Planning and Goal Management
  • Participate in developing the offsite strategic plan.
  • Develop action plans to meet goals.
• Communications
  • Foster productive relationships with faculty, staff, Department Administrators, DEO, Strategic Planning, Marketing and Communications, and UIHC patient care support areas.
  • Maintain regular communication with key stakeholders to optimize operations.
  • Address and resolve issues by effectively communicating with patients, families, and staff.

Qualifications

• Bachelor’s degree in Business or Health Care Administration or equivalent combination of education.
• 1-3 years health care experience.
• 3-5 years of administrative experience required.
• Excellent written and verbal communication skills.
• Proficiency in computer spreadsheet and database applications.
• Valid US driver’s license and ability to meet University of Iowa Risk Management driving requirements.

Desired Qualifications

• 1-3 years of ambulatory health care experience.
• 1-3 years of experience directing patient care delivery.
• Experience collaborating with external stakeholders to support smooth ambulatory clinic operations through strong relationships and clear communication.
• Master’s degree in business, healthcare, or higher education administration.
• Knowledge of University of Iowa Hospitals and Clinics policies, procedures, and regulations.
• Self-directed with excellent judgement in prioritizing multiple projects.
• Commitment to customer and employee satisfaction and strong analytical skills.
• Ability to facilitate positive outcomes through teamwork and meeting department objectives.

Application Instructions and Conditions

To be considered, applicants must upload a resume and cover letter that clearly address how they meet the listed required and desired qualifications.

Job postings are open for a minimum of 7 calendar days; this job may be removed from posting and filled any time after the minimum posting period ends. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization.

Contact Information

Shaye Short; email: Shaye-short@uiowa.edu