Richmond International Airport
Communication Officer
Richmond International Airport, Richmond, Virginia, United States, 23214
Overview
Communication Officer
at
Richmond International Airport (RIC) / Capital Region Airport Commission Salary range: $48,212.64 $60,265.80 Essential Duties And Responsibilities
Monitor the closed circuit (CCTV) televisions. Answer internal and external calls while delivering a professional level of customer service. Dispatch officers to emergency and non-emergency calls for police services such as TSA security screening alarms, access control alarms/incidents, disturbances, thefts, and other incidents on Airport property in accordance with departmental policy. Dispatch ARFF (Fire) Department/Emergency Medical Technicians to emergency and non-emergency calls for service (e.g., sick/injured persons, Airfield Alerts, Fire Alarms, Hazmat). Maintain Lost and Found log and assist passengers with items. Eligibility
High school diploma or GED required. At least one (1) year of related experience preferred. Multi-channel radio system and multi-line phone system experience preferred. The ability to be reinstated (previous VA dispatchers), eligible for exemption (former federal and out of state dispatchers), or attend the basic dispatcher academy. Successful completion of on the job training. Required Skills
Ability to obtain knowledge of the operation of all Commission's communications equipment and computer terminal and its link to local, state and federal agencies. Knowledge of public safety communications practices, procedures and equipment. Ability to work under stressful conditions, analyze and coordinate situations and make rapid decisions. Ability to obtain and relay accurate information quickly to appropriate personnel under adverse conditions. Ability to speak distinctly and calmly during crisis situations. Ability to maintain a high degree of confidentiality. Additional Requirements
Possession of a valid Virginia Driver's License; ability to obtain and maintain eligibility for a Security Identification Display Area (SIDA) badge. Ability to learn new systems quickly as they relate to internal processes; competence in the Computer Aided Dispatch System and Records Management System. Flexibility to work any shift, mandatory holidays, weekends and overtime if needed. Proficient in Microsoft Office software and ability to type 35 WPM. Active telephone number and potential requirement to respond to emergency callbacks. Note: This description reflects the responsibilities and requirements for the Communications Officer role at Richmond International Airport and may not include all duties or qualifications. #J-18808-Ljbffr
Communication Officer
at
Richmond International Airport (RIC) / Capital Region Airport Commission Salary range: $48,212.64 $60,265.80 Essential Duties And Responsibilities
Monitor the closed circuit (CCTV) televisions. Answer internal and external calls while delivering a professional level of customer service. Dispatch officers to emergency and non-emergency calls for police services such as TSA security screening alarms, access control alarms/incidents, disturbances, thefts, and other incidents on Airport property in accordance with departmental policy. Dispatch ARFF (Fire) Department/Emergency Medical Technicians to emergency and non-emergency calls for service (e.g., sick/injured persons, Airfield Alerts, Fire Alarms, Hazmat). Maintain Lost and Found log and assist passengers with items. Eligibility
High school diploma or GED required. At least one (1) year of related experience preferred. Multi-channel radio system and multi-line phone system experience preferred. The ability to be reinstated (previous VA dispatchers), eligible for exemption (former federal and out of state dispatchers), or attend the basic dispatcher academy. Successful completion of on the job training. Required Skills
Ability to obtain knowledge of the operation of all Commission's communications equipment and computer terminal and its link to local, state and federal agencies. Knowledge of public safety communications practices, procedures and equipment. Ability to work under stressful conditions, analyze and coordinate situations and make rapid decisions. Ability to obtain and relay accurate information quickly to appropriate personnel under adverse conditions. Ability to speak distinctly and calmly during crisis situations. Ability to maintain a high degree of confidentiality. Additional Requirements
Possession of a valid Virginia Driver's License; ability to obtain and maintain eligibility for a Security Identification Display Area (SIDA) badge. Ability to learn new systems quickly as they relate to internal processes; competence in the Computer Aided Dispatch System and Records Management System. Flexibility to work any shift, mandatory holidays, weekends and overtime if needed. Proficient in Microsoft Office software and ability to type 35 WPM. Active telephone number and potential requirement to respond to emergency callbacks. Note: This description reflects the responsibilities and requirements for the Communications Officer role at Richmond International Airport and may not include all duties or qualifications. #J-18808-Ljbffr