Catapult Solutions Group
Location
Hybrid – Mountain View or San Diego preferred (2–3 days in office). Role Type
11-month contract, with potential for extension or conversion About the Company
We are a global technology leader dedicated to simplifying how people live and work. With decades of history in delivering innovative, human-centered digital products, we serve millions of individuals and businesses worldwide. Our culture is grounded in design-driven problem solving, inclusivity, and the belief that technology should empower people at every level of their journey. Job Description
We are seeking a
Staff Product & Experience Designer
to reimagine the employee experience across HR platforms and services. This role will shape how employees and support agents interact with digital systems, creating intuitive, seamless, and human-centered solutions. You’ll work cross-functionally with product managers, researchers, and other designers, leading design initiatives from discovery through implementation. The ideal candidate is passionate about
service design
and
employee experience transformation , with proven success designing for complex enterprise environments. You’ll thrive in ambiguity, simplify complexity, and advocate for solutions that improve how people access and use HR services. Duties & Responsibilities
Lead end-to-end design strategy for employee-facing HR platforms and services. Map and optimize service workflows, from self-service dashboards to agent case management tools. Conduct and translate user research into actionable service design flows and blueprints. Develop prototypes, facilitate testing, and iterate based on insights. Collaborate closely with cross-functional partners, aligning design with business and technical needs. Advocate for human-centered design principles to improve adoption and outcomes. Required Experience & Skills
8+ years in product design, service design, or UX strategy. Strong portfolio of large-scale product/service design work. Expertise in service design methods: journey mapping, blueprinting, prototyping, and systems thinking. Proven ability to simplify complex business processes in regulated or enterprise environments. Excellent communication, storytelling, and facilitation skills. Nice-to-Haves
Familiarity with ServiceNow HRSD product components and workflows. Experience with AI concepts applied to HR or employee services. Background in regulated industries such as insurance or healthcare. Education
Bachelor’s degree in Design, HCI, or a related field (or equivalent practical experience). Call to Action
Ready to design the future of employee experience?
Apply today to join our Experience Design team.
#J-18808-Ljbffr
Hybrid – Mountain View or San Diego preferred (2–3 days in office). Role Type
11-month contract, with potential for extension or conversion About the Company
We are a global technology leader dedicated to simplifying how people live and work. With decades of history in delivering innovative, human-centered digital products, we serve millions of individuals and businesses worldwide. Our culture is grounded in design-driven problem solving, inclusivity, and the belief that technology should empower people at every level of their journey. Job Description
We are seeking a
Staff Product & Experience Designer
to reimagine the employee experience across HR platforms and services. This role will shape how employees and support agents interact with digital systems, creating intuitive, seamless, and human-centered solutions. You’ll work cross-functionally with product managers, researchers, and other designers, leading design initiatives from discovery through implementation. The ideal candidate is passionate about
service design
and
employee experience transformation , with proven success designing for complex enterprise environments. You’ll thrive in ambiguity, simplify complexity, and advocate for solutions that improve how people access and use HR services. Duties & Responsibilities
Lead end-to-end design strategy for employee-facing HR platforms and services. Map and optimize service workflows, from self-service dashboards to agent case management tools. Conduct and translate user research into actionable service design flows and blueprints. Develop prototypes, facilitate testing, and iterate based on insights. Collaborate closely with cross-functional partners, aligning design with business and technical needs. Advocate for human-centered design principles to improve adoption and outcomes. Required Experience & Skills
8+ years in product design, service design, or UX strategy. Strong portfolio of large-scale product/service design work. Expertise in service design methods: journey mapping, blueprinting, prototyping, and systems thinking. Proven ability to simplify complex business processes in regulated or enterprise environments. Excellent communication, storytelling, and facilitation skills. Nice-to-Haves
Familiarity with ServiceNow HRSD product components and workflows. Experience with AI concepts applied to HR or employee services. Background in regulated industries such as insurance or healthcare. Education
Bachelor’s degree in Design, HCI, or a related field (or equivalent practical experience). Call to Action
Ready to design the future of employee experience?
Apply today to join our Experience Design team.
#J-18808-Ljbffr