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CYNET SYSTEMS

CYNET SYSTEMS is hiring: Technical Writer in San Diego

CYNET SYSTEMS, San Diego, CA, US, 92199

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Job Description:



Pay Range: $41hr - $46hr

  • Have in-depth knowledge of the function, features and technical requirements for implementation of MMS solutions.

  • Coordinates and completes the writing of technical responses for incoming IT and technical questions from RFPs, contracts, general customer questions or security audits

  • Demonstrate strong project management skills to prioritize, triage, complete and track requests appropriately.

  • Develop strong internal relationships with the technical Subject Matter Experts (SMEs) including the platform development teams and Global Marketing teams.

  • Maintain training to remain current with knowledge depth on new versions and product releases.

  • Consistently provide timely and accurate responses to avoid undue risk or lost opportunities for the company.

  • Collaborates with the HIT team to deliver technical training to support MMS solutions and product releases

  • Reviews product release content from platform and commercial teams to ensure technical details are complete to support IT customer conversations

  • Works cross-functionally with product and information security to ensure product security whitepapers security are current and available with product releases

  • Other responsibilities as assigned.


Qualifications:


  • Cloud experience or certification.

  • Bachelor s degree preferably in a technical field, or equivalent experience

  • Technical IT training.

  • Knowledge of MMS products preferred.

  • Project management experience.

  • Demonstrated ability to multitask and balance competing priorities to meet deadlines.

  • Excellent writing skills, the ability to assimilate technical information from various sources into an accurate, customer facing response.

  • Driven by desire to assist and support.

  • Strong customer centric perspective.

  • Strong fit with client values.