Serena & Lily is hiring: Design Shop Advisor in Bethesda

Overview Serena & Lily, lifestyle and home furnishings brand, is seeking Associates/Design Advisors for our Bethesda, MD Storefront. Design Shop Advisors are responsible for creating a best-in-class client experience through a superior commitment to sales and service. This is a customer-focused and design-driven environment. The ideal candidate will act as a brand steward and cultivate relationships with clients through exceptional service and design support. Ideally, candidates are available to work full-time hours, which may include weekends and some summer holidays. Our full-time roles offer a generous benefits package and additional perks. Base pay range $24.00/hr - $27.00/hr Responsibilities Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation) Act as brand steward in interactions with Clients, Designers, Vendors and Co-workers Create a warm, welcoming, on-brand client experience Provide design advice, product knowledge and recommendations in-store and via virtual design appointments to contribute to brand sales goals Resolve client needs quickly through swift communication and leadership partnership Drive customer retention and loyalty through order and quote follow-up Assist with receipt of shipments, transfers, and merchandising; ensure selling floor is presented and stocked to brand standard Proactively engage clients using Serena & Lily leads to enhance the experience for all customers, including Trade Program members Other tasks assigned by Leadership Qualifications 1 year of retail or relevant sales experience in interiors/home furnishings, retail brand or client service industry Excellent communication skills and willingness to engage with clients Proven ability to deliver on-brand client service standards and apply best practices Proven ability to sell using product knowledge, brand inspiration and design expertise Ability to use a MacBook for web navigation, email, and Zoom; 2- and 3-D rendering experience is a plus Passion for home design and delivering outstanding customer experiences Willingness to ask questions and seek solutions; a self-starter Ability to work in a team environment Strong sense of personal style Essential Physical Requirements Ability to process information and merchandise through computer and POS systems Ability to access all areas of the store including selling floor, stock area, and register area Ability to operate and use all equipment necessary to run the store Ability to climb ladders Ability to move or handle merchandise weighing up to 50 pounds Ability to work varied hours, including weekends and holidays Compensation $24-27/hr depending on experience. The pay range represents the base salary range for this role and depends on experience, education, and skills. Medical, dental, vision, and basic life insurance options; 401k plan; PTO and paid holidays for full-time employees Employment type Full-time Job function Administrative, Customer Service, and Sales Industries: Retail #J-18808-Ljbffr