TikTok is hiring: TikTok Shop - Creator Operations Strategy Manager in Los Angel

TikTok Shop - Creator Operations Strategy Manager

Responsibilities

• Analyze and break down overall and sub-dimensional goals for the top creator business in the US, designing KPIs to track success. Collaborate with stakeholders to align on objectives and iterate to optimize performance. Conduct daily tracking and on-demand analysis to drive business growth and development.
• Develop and optimize dashboard tools to monitor key metrics and provide real-time insights into business performance. Use these indicators to guide decision-making and propose recommendations to improve or adjust strategies as needed.
• Oversee resource management for the top creator business, including budget allocation, ROI analysis, and policy review for cost expenditures. Regularly track performance to ensure ROI targets are met and develop optimization strategies based on findings.
• Analyze product attributes and data performance daily to refine strategies and optimize influencer–product match success, with a focus on driving sales growth, improving conversion rates, GMV performance, and fostering influencer retention and growth.

Qualifications

• Minimum Qualifications
• Bachelor’s degree in Business, Marketing, Data Science, or related field (or equivalent practical experience)
• 5+ years of experience in e-commerce operations, business strategy, or creator/content management, focusing on growth through influencer/creator partnerships
• Proven ability to analyze business metrics, build KPIs, and provide actionable insights to drive performance and growth
• Strong communication skills with the ability to collaborate with cross-functional teams and stakeholders

• Preferred Qualifications
• Strong analytical and problem-solving skills with the ability to identify granular issues proactively
• Experience in business analysis or resource management across pan-transactional platforms (e.g., B2C e-commerce) and content-driven or cross-border e-commerce analysis
• High resilience under pressure with exceptional communication skills, a strong sense of purpose, a 0-1 mindset, and proactive initiative
• Familiarity with TikTok’s platform, trends, and influencer ecosystem
• Proficiency with dashboard tools and business analytics platforms (e.g., Tableau, Google Analytics, Power BI)

This role is open to candidates at various experience levels. Depending on the candidate’s experience, qualifications, and expertise, both the role and compensation package may be adjusted accordingly.

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, with offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok’s mission. Our product helps people express themselves, discover, and connect. Our diverse teams create value for communities and drive meaningful impact. We embrace curiosity, humility, and an "Always Day 1" mindset to achieve breakthroughs as one team.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people globally, and so does our workplace. We celebrate diverse voices and strive to reflect the communities we reach.

TikTok Accommodation

TikTok provides reasonable accommodations in our recruitment processes for candidates with disabilities or other protected reasons. If you need assistance or an accommodation, please reach out to us via the accommodation request link.

Job Information

Compensation description (annually): The base salary range for this position in the selected city is $106,400 - $191,330. Compensation may vary based on qualifications, skills, competencies, experience, and location. Base pay may be eligible for additional discretionary bonuses/incentives and RSUs. Benefits vary by employment type and location. Day-one benefits include medical, dental, and vision insurance, a 401(k) plan with company match, paid parental leave, disability coverage, life insurance, wellness benefits, and paid time off. The company reserves the right to modify benefits at any time, with or without notice.

For Los Angeles County (unincorporated) candidates: Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws, including the Fair Chance Act and local ordinances. The role may involve interactions with clients, handling confidential information, and exercising sound judgment.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development and Sales

Industries

• Social Networking Platforms