Library Digital Services Professional II Job at Phase2 Technology in Tucson

Library Digital Services Professional II

Posting Number: req23888

Department: Collection Services

Department Website Link: University Libraries

Location: Main Campus

Address: Tucson, AZ USA

Position Highlights

As the Library Digital Services Professional (LDSP), you'll provide expert technological support for colleagues and customers of our primary library management systems and related applications, including Ex Libris Alma, Ex Libris Primo VE, Ex Libris Rapido, and OCLC ILLiad. The LDSP will know how the individual systems work and how they interact with each other and other campus systems. The LDSP will also help configure and administer these systems, integrate them with external services, provide data extracts and reports as requested, provide training, and assist with vendors.

The University of Arizona offers comprehensive benefits including health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more. The University of Arizona supports work-life balance and relocation services information is available.

Duties & Responsibilities

Characteristic Duties

• Provide expert technical support for library management systems and related applications to support development, implementation, and maintenance of systems that enable discovery, access, and management of library materials.
• Create and customize reports from library management systems and related applications.
• Create and customize system integrations and data extracts.
• Extract, transfer, and load information between library management systems, related applications, and other campus systems, including scripting that communicates with accounting/bursar for fees, loading patrons, and coordinating with the Primo discovery layer and Rapido ILL.

Software Development and Support

• Evaluate user requirements, perform technical assessments, and develop technical requirements.
• Write, test, and maintain software code, queries, and other reports using current tools and various programming languages.
• Identify and articulate problems with software applications.
• Maintain product performance and attributes throughout its lifecycle.
• Ensure library management system security and data integrity, coordinate with Central IT, coordinate with the library PII Governance Group to protect patron data, monitor Primo updates, and troubleshoot issues. Create and monitor integration and import profiles to ensure records load properly and are accessible to users.

Other Responsibilities

• Provide direct support and training for staff on library management systems and related applications.
• Assist with vendor support of systems as necessary.
• Participate in department and library-wide meetings, projects, and training sessions.
• Communicate with other library departments about processes, troubleshooting, and ad hoc communication.
• Support UA Libraries' strategic initiatives to create a welcoming environment for faculty, staff, and students.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of general library practices and procedures, and an understanding of library services.
• Expertise in providing support for library management systems and related applications, preferably Ex Libris Primo VE and Ex Libris Alma.
• Knowledge of library data and communication standards (e.g., MARC, Z39.50).
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to work in a highly collaborative environment that values diverse perspectives.
• Positive attitude and strong demonstration of UA Libraries' values.

Minimum Qualifications

• Bachelor's degree or equivalent advanced learning attained through professional-level experience.
• Minimum of 3 years of relevant work experience, or an equivalent combination of education and work experience.

Preferred Qualifications

• Master's degree.
• Experience working with and administering library management systems and related applications, preferably Ex Libris Alma, Ex Libris Primo, and OCLC ILLiad.
• Experience with cataloging and metadata application within a library environment.
• Experience working in a university library.

FLSA: Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.0

Work Calendar: Fiscal

Job Category: Libraries

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $65,687 - $85,393

Compensation Type: Salary at 1.0 FTE

Grade: 9

Compensation Guidance: The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to role and responsibilities, candidate experience, education/training, key skills, and internal equity. The Grade Range represents a full range of career compensation growth. The university offers compensation growth opportunities within its career architecture. For more information, see the Applicant Compensation Guide and Total Rewards Calculator.

Career Stream and Level: PC2

Job Family: Library Services

Job Function: Libraries

Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Number of Vacancies: 1

Target Hire Date: 12/1/2025

Open Date: 9/10/2025

Open Until Filled: Yes

Contact Information for Candidates

Contact: Armando Cruz

Email: armandocruz@arizona.edu

Documents Needed to Apply: Resume and Cover Letter

Special Instructions to Applicant: This position will remain open until filled. To ensure your application is considered, please submit your application materials by 11:59 p.m. on the first review date of October 2, 2025.

Notice of Availability of the Annual Security and Fire Safety Report: In compliance with Clery Act, the University releases an Annual Security Report with crime statistics and safety resources. Paper copies available by contacting cleryact@arizona.edu.