Avalanche Harley Davidson is hiring: Service Advisor/Writer in Golden

Overview

Service Advisor/Writer position at Avalanche Harley Davidson. Role involves intake of customer vehicles, diagnosing problems and service needs; selling service and/or parts; and communicating job status to customers.

Duties And Responsibilities

• Ensure that repair orders are complete, legible, and clearly described on the repair order.
• Estimate costs and completion times at point of sale. Clearly communicate them to the customer.
• Review work in progress to ensure quality and timeliness.
• Assist technicians to determine correct part numbers on repair orders and assist the parts department with picking and posting parts used.
• Make estimates for internal and external repairs with the assistance of the Service Manager.
• Forward all customer paid, warranty, and internal repair orders.
• Greet customers immediately in a courteous and friendly manner.
• Handle telephone transactions quickly and courteously.
• Notify customers ASAP of any changes, delays, or additional work needed.
• Upsell additional services that would benefit the customer and their overall riding experience.
• Handle customer complaints reasonably, showing empathy and a positive attitude.
• Provide special attention to repeat repairs to ensure the issue is corrected.
• Ensure the customer’s vehicle is cleaner than when it was dropped off.
• Perform other related duties as assigned or requested.

Supervisory Responsibilities

• None

Qualifications & Job Requirements

• Outgoing, friendly personality and superior communication and customer service skills.
• Knowledge and experience with servicing Harley-Davidson motorcycles and other products sold by the dealership, or demonstrated ability to quickly learn them.
• Experience with Point-of-Sale and parts & service management software or the ability to quickly learn.
• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• Experience using Google Drive applications (e.g., Google Sheets, Google Docs) is a plus.
• Maintain a positive attitude and relationship with all other employees.
• Capable of pushing and loading motorcycles.
• High school diploma or equivalent.
• Valid driver’s license and motorcycle endorsement.
• Passion for the motorcycling lifestyle and riding community.
• Attention to detail.
• High energy level; ability to work a flexible schedule including weekends, holidays, and evenings.
• Proficient in meeting deadlines in a timely manner.

Physical Demands

• Requires the use of both hands.
• Frequently required to bend, stoop, crouch, reach, handle tools, and lift 50 lbs of material.
• Requires the ability to balance and push an 800+ lb motorcycle.

Working Conditions

• The noise level in the work environment is usually loud.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.
• Frequently works near moving mechanical parts.