Amazon is hiring: Senior UX Designer, Alexa Enterprise in San Francisco

Overview

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We are seeking an innovative Senior UX Designer to help expand Alexa to hotels, businesses, and beyond. You will work with a blend of visual and voice interfaces to bring Alexa to more customers in more places, whether on home smart TVs or while traveling—transforming technology used at home and on the go into intuitive, personal experiences.

Key responsibilities

• Lead the end-to-end design process for complex features and products—starting with early-stage design concepts that help stakeholders and leaders deeply understand the customer experience and ending with active collaboration with engineers as they implement your specifications.
• Routinely partner with design teams across Alexa to adopt and extend existing design systems. Develop new patterns, uncover best practices, and contribute to Alexa Enterprise Figma libraries; share learnings with the team.
• Incorporate insights from relevant Alexa research, conduct hallway testing, and run user research with Dscout to inform and validate decisions.
• Partner with peer designers, product and tech owners, marketing, solutions architects, and business development to keep the customer at the center of decision-making.
• Support opportunities to expand skills, grow influence, and deliver best-in-class experiences for both businesses and end customers.
• As part of your day-to-day, you may design net-new concepts and dream up solutions to long-standing problems, collaborating with solutions architects, tech teams, and business development to refine offerings and secure commitments from partners.

A day in the life

You will operate with ownership and autonomy throughout your day, working on concepts still in early stages and iterating with stakeholders to refine product offerings.

About The Team

The Alexa Enterprise charter is to build and enable indispensable, frustration-free Alexa experiences for enterprises worldwide—starting with digital entertainment, hotels and hospitality, aging and healthcare. We build a portfolio of B2B2C software-as-a-service (SAAS) products that empower developers and enterprise companies to use voice and touch to support staff and delight customers. We also provide ready-made solutions that let device makers bring Alexa to their products with our Alexa Built-In program. We serve world-class partners such as Samsung, LG, Bose, Disney, Wynn Resorts, Hard Rock Hotels, Atria Senior Living, Spanish Red Cross, and BayCare Hospitals. Our products have been featured in publications such as CNET and Forbes, and Amazon has celebrated progress in its quarterly earnings highlights. We value work-life harmony, diversity, and solving ambiguous problems. We Think Big, Deliver Results, and Earn Trust.

Basic Qualifications

• 8+ years of design experience
• Have an available online portfolio
• Experience working with stakeholders to plan and execute programs that are strategic in nature
• Experience in delivering design solutions for projects of large scope and complexity
• Experience designing and prototyping with tools such as Figma, Sketch, Adobe Creative Suite, or similar

Preferred Qualifications

• Experience defining and maintaining design patterns and UX standards
• Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
• Experience designing in an agile development environment
• Ability to read, understand, and consult on client-side engineering to extend design systems

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.