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Simpson Thacher & Bartlett LLP

Simpson Thacher & Bartlett LLP is hiring: Lead UX Researcher in New York

Simpson Thacher & Bartlett LLP, New York, NY, US, 10261

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Join to apply for the Lead UX Researcher role at Simpson Thacher & Bartlett LLP

Job Summary & Objectives

The Lead CX/UX Researcher will lead efforts to scale and operationalize UX research capabilities within the Practice Solutions team, while working closely with Practice Solutions Managers to ensure a consistent and positive user experience for attorneys and clients across a variety of applications and digital solutions. Through a deep understanding of attorney behaviors and workflows, the Lead CX/UX will be tasked with providing actionable insights to inform strategic decisions and implementation of products and solutions across the firms practices.

  • Build and scale UX capabilities and processes; including coaching and training to upskill team members.
  • Develop research plans and conduct user research employing a variety of qualitative and quantitative research methods, such as interviews, contextual inquiry, surveys, and usability testing
  • Collaborate closely and cross-functionally around strategic initiatives with larger Practice Solutions team to align resources and methodology with business needs.
  • Drive all phases of the user research process, including user recruitment, study design, data collection, analysis and reporting
  • Create user personas, journey maps, service blueprints, user flows and other design artifacts to inform product selection, development and/or configuration
  • Establish and maintain a centralized repository of reusable user research data and insights, and organize various artifacts, such as research reports, recordings/videos and other design artifacts
  • Work closely with Practice Solutions Managers to translate research findings into business requirements
  • Collaborate with Data & Analytics team to ideate, validate, develop, test and improve user interactions and adoption of AI products and solutions
  • Support collection and analysis of product usage data
  • Communicate findings from variety of inputs including analytics, survey results, user behavior, and other data to craft actionable and unbiased recommendations
  • Support user adoption of new and existing products and solutions

Job Summary & Objectives

The Lead CX/UX Researcher will lead efforts to scale and operationalize UX research capabilities within the Practice Solutions team, while working closely with Practice Solutions Managers to ensure a consistent and positive user experience for attorneys and clients across a variety of applications and digital solutions. Through a deep understanding of attorney behaviors and workflows, the Lead CX/UX will be tasked with providing actionable insights to inform strategic decisions and implementation of products and solutions across the firms practices.

Essential Job Duties & Responsibilities

  • Build and scale UX capabilities and processes; including coaching and training to upskill team members.
  • Develop research plans and conduct user research employing a variety of qualitative and quantitative research methods, such as interviews, contextual inquiry, surveys, and usability testing
  • Collaborate closely and cross-functionally around strategic initiatives with larger Practice Solutions team to align resources and methodology with business needs.
  • Drive all phases of the user research process, including user recruitment, study design, data collection, analysis and reporting
  • Create user personas, journey maps, service blueprints, user flows and other design artifacts to inform product selection, development and/or configuration
  • Establish and maintain a centralized repository of reusable user research data and insights, and organize various artifacts, such as research reports, recordings/videos and other design artifacts
  • Work closely with Practice Solutions Managers to translate research findings into business requirements
  • Collaborate with Data & Analytics team to ideate, validate, develop, test and improve user interactions and adoption of AI products and solutions
  • Support collection and analysis of product usage data
  • Communicate findings from variety of inputs including analytics, survey results, user behavior, and other data to craft actionable and unbiased recommendations
  • Support user adoption of new and existing products and solutions

Education

Required

  • Bachelor's degree (BA) from a four-year college or university (or equivalent work experience)

Required

Skills and Experience

  • At least 8+ years of relevant research and experience design expertise
  • Familiar with principles of Lean Product and Lean UX
  • Ability to work independently and collaboratively
  • Comfort leading visioning workshops with multidisciplinary teams
  • Experience structuring and executing both qualitative and quantitative research plans, developing personas, building customer journey/experience maps and service design blueprints
  • Proficiency in standard UX research methods (exploratory interviews, contextual inquiry, card sorting, usability tests)
  • Experience aiding user adoption of AI capabilities through training
  • Knowledge of industry standards and best practices for the user-centered design process and UX principles and techniques
  • Ability to practice developing scalable frameworks or strategies for user adoption and user experience
  • Strong problem-solving aptitude and natural curiosity

Preferred

  • Understanding of responsive web and native design principles and a passion for learning and helping users capitalize on emerging technology and adapt/respond to changing client expectations
  • Proficiency with experience design, process design, prototyping software/tools such as Miro, Figma, Sketch, InVision, etc. and using research tools such as Dovetail or Maze

Salary Information

NY Only: The estimated base salary range for this position is $150,000 to $170,000 at the time of posting.

The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is exempt meaning it is not overtime pay eligible.

Privacy Notice

For information about how Simpson Thacher & Bartlett LLP collects and processes your personal information, please refer to our Privacy Notice available at https://www.stblaw.com/other/privacy-notice.

Simpson Thacher & Bartlett is committed to a collegial work environment in which all individuals are treated with respect and dignity. The Firm prohibits discrimination or harassment based upon race, color, religion, gender, gender identity or expression, age, national origin, citizenship status, disability, marital or partnership status, sexual orientation, veterans status or any other legally protected status. This Policy pertains to every aspect of an individuals relationship with the Firm, including but not limited to recruitment, hiring, compensation, benefits, training and development, promotion, transfer, discipline, termination, and all other privileges, terms and conditions of employment.

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Information Technology

  • Industries

    Law Practice

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#J-18808-Ljbffr In Summary: The Lead CX/UX Researcher will lead efforts to scale and operationalize UX research capabilities within the Practice Solutions team, while working closely with Practice Solutions Managers to ensure a consistent and positive user experience for attorneys and clients across a variety of applications and digital solutions . Through a deep understanding of attorney behaviors and workflows, the Lead Cx/UX will be tasked with providing actionable insights to inform strategic decisions . En Español: Unirse para solicitar el papel de Investigador Principal UX en Simpson Thacher & Bartlett LLPJoin para postularse al rol de Investigador Principal uX en Simpsons Thacher and BartlettLLPJob Resumen y ObjetivosEl investigador líder CX/UX liderará los esfuerzos por escalar y operationalizar las capacidades de investigación UX dentro del equipo de Practice Solutions, mientras trabaja estrechamente con Managers de Soluciones Prácticas para garantizar una experiencia de usuario consistente y positiva para abogados y clientes a través de una variedad de aplicaciones y soluciones digitales. A través de una profunda comprensión del comportamiento y flujos de trabajo de los abogados, el Lead CX/UX tendrá la tarea de proporcionar conocimientos prácticos para informar las decisiones estratégicas e implementar productos y soluciones en todas las prácticas de las firmas.Construir y escalar capacidades y procesos UX; incluyendo coaching y capacitación para mejorar las habilidades de los miembros del equipo.Desarrollar planes de investigación y llevar a cabo investigaciones sobre usuarios empleando una variedad de métodos de investigación cualitativos y cuantitativos como entrevistas, consulta contextual, encuestas y pruebas de usabilidad Colaborar estrechamente y interfuncionalmente alrededor de iniciativas estratégicos con el equipo de AI Prace Solutions para alinear recursos y metodología con necesidades empresariales.Conducir todas las fases del proceso de investigación del usuario, incluida la contratación de clientes, diseño de estudios, recopilación de datos, recolección de informes y análisis centrado de personas, mapas, flows cerrados, archivos de datos de usuario y otros proyectos de desarrollo de producto Los directivos del equipo de gestión de aplicaciones UX-Solutions conducirá a desarrollar y analizar soluciones de búsqueda y uso de información de los usuarios, así como crear nuevas soluciones operativas y realizar un sistema de análisis y elaboración de resultados, mientras que los administradores logradas y servicios de análisis de sistemas operativos de trabajo y otras soluciones. A través de una comprensión profunda de los comportamientos y flujos de trabajo de los abogados, el Lead CX/UX tendrá la tarea de proporcionar conocimientos prácticos para informar las decisiones estratégicas e implementar productos y soluciones en todas las prácticas de las firmas.Trabajo Essential Duties & ResponsibilitiesConstruir y escalar capacidades y procesos UX; incluyendo entrenamiento y capacitación para mejorar las habilidades de los miembros del equipo.Desarrollar planes de investigación y llevar a cabo investigaciones sobre usuarios empleando una variedad de métodos de investigación cualitativos y cuantitativos, como entrevistas, consultas contextuales, encuestas de uso y pruebas de usabilidad Colaborar estrechamente y cuantitativamente alrededor de iniciativas estratégicas con un equipo más amplio Práctica Soluciones para alinear recursos y metodología con necesidades empresariales.Driver todas las fases del proceso de investigación de usuario, incluido reclutamiento de clientes, diseño de productos de estudio, recolección de datos, y cierre de informes Proyecto de expertos Equipos de análisis de datos de los usuarios, elaboración y desarrollo de datos del producto, maquillaje de datos y otros servicios al cliente (incluyendo diseñar y desarrollar proyectos de búsqueda de ideas y otras experiencias de negocio) Los equipos de inteligencia avanzada e ingeniería de aprendizaje, así como la creación de nuevas tecnologías y la información (Consultado de los sistemas de gestión de conocimiento artificial o de conocimientos intelectualizada), la experiencia de los clientes, la construcción de trabajos de estudios y la administración de nuevos y la tecnología, la realización de aplicaciones técnicas de los resultados de negocios, la evaluación de los procedimientos de trabajo, la creación y la organización y la utilización de los medios de trabajo y la aplicación de los mismos, y la implementación de una serie de soluciones (como los modelos de análisis y otros). y utilizando herramientas de investigación como Dovetail o MazeSalary InformationNY Only: El rango base estimado del salario para este puesto es de $150,000 a $170,000 al momento de la publicación.El sueldo real ofrecido dependerá de una variedad de factores, incluyendo sin limitación, las calificaciones del solicitante individual para el cargo, años de experiencia relevante, nivel de educación obtenido, certificados u otras licencias profesionales mantenidas, y si corresponde, la ubicación en que vive el solicitante y/o desde donde realizarán el trabajo. Este papel está exento lo que significa que no es elegible por horas extras. Esta Política se refiere a todos los aspectos de una relación individual con la Empresa, incluidos pero no limitados al reclutamiento, contratación, compensación, beneficios, capacitación y desarrollo, promoción, transferencia, disciplina, terminación y otros privilegios, términos y condiciones de empleo.Niveles SenioridadNivelMid-SeniornivelTipo de empleoTip de trabajoFunción TrabajoFull-timeJob FunciónInformation TechnologyIndustriesLaw PracticeReferrals aumentan sus posibilidades de entrevistar en Simpson Thacher & Get Bartlett LLP por 2x000. Los expertos añaden información directamente a cada artículo, comenzando con la ayuda de IA.#J-18808-Ljbffr