ZipRecruiter
Customer Service, Sales and Marketing Specialist
ZipRecruiter, San Leandro, California, United States, 94579
Job Description
POSITION SUMMARY:
We are seeking a motivated and ambitious Customer Service, Sales & Marketing Specialist to support our sales and marketing operations. The ideal candidate will have up to five years of relevant work experience and a strong desire to develop their skills and grow within the role. Prior experience in the medical device or ophthalmic industry is not required. This position offers an excellent opportunity to gain valuable experience while contributing to distributor management, marketing activities, and customer service initiatives.
ESSENTIAL FUNCTIONS:
Customer Service & Sales Support
Serve as the primary point of contact for customer inquiries
Process orders, coordinate shipments, and manage payments
Handle customer complaints and issue resolution
Support sales activities and follow up on leads
Assist with reporting and analyzing sales trends
Marketing & Promotions Support
Prepare materials for trade shows and marketing campaigns
Support social media and promotional activities
Assist in collecting customer feedback and market insights
Distributor & Partner Support
Maintain relationships with distributors and partners
Assist with onboarding, training, and distributor support
Product & Regulatory Support
Assist in product registration and compliance tasks as needed
Coordinate with internal teams to ensure product availability
Manage the RMA (Return Merchandise Authorization) process, including communications with the customers or distributors, tracking returns, coordinating with Quality and Regulatory teams, and ensuring timely resolution.
Other Responsibilities
Perform additional duties as assigned to support business objectives
Travel as required
EDUCATION, EXPERIENCE, AND SKILLS:
Bachelor’s degree in Business Administration, Marketing, or a related field,
Strong communication, negotiation, and interpersonal skills
Up to 5 years of relevant work experience
Self-starter with ability to identify issues, opportunities, and take initiative
Ability to learn quickly and adapt to new processes
Annual Compensation:
$65,000 – $95,000 DOE (Depending on Experience)
Location:
San Leandro, CA (Onsite, Full-time)
Company Website:
www.midlabs.com
Employment Type:
Full-time
POSITION SUMMARY:
We are seeking a motivated and ambitious Customer Service, Sales & Marketing Specialist to support our sales and marketing operations. The ideal candidate will have up to five years of relevant work experience and a strong desire to develop their skills and grow within the role. Prior experience in the medical device or ophthalmic industry is not required. This position offers an excellent opportunity to gain valuable experience while contributing to distributor management, marketing activities, and customer service initiatives.
ESSENTIAL FUNCTIONS:
Customer Service & Sales Support
Serve as the primary point of contact for customer inquiries
Process orders, coordinate shipments, and manage payments
Handle customer complaints and issue resolution
Support sales activities and follow up on leads
Assist with reporting and analyzing sales trends
Marketing & Promotions Support
Prepare materials for trade shows and marketing campaigns
Support social media and promotional activities
Assist in collecting customer feedback and market insights
Distributor & Partner Support
Maintain relationships with distributors and partners
Assist with onboarding, training, and distributor support
Product & Regulatory Support
Assist in product registration and compliance tasks as needed
Coordinate with internal teams to ensure product availability
Manage the RMA (Return Merchandise Authorization) process, including communications with the customers or distributors, tracking returns, coordinating with Quality and Regulatory teams, and ensuring timely resolution.
Other Responsibilities
Perform additional duties as assigned to support business objectives
Travel as required
EDUCATION, EXPERIENCE, AND SKILLS:
Bachelor’s degree in Business Administration, Marketing, or a related field,
Strong communication, negotiation, and interpersonal skills
Up to 5 years of relevant work experience
Self-starter with ability to identify issues, opportunities, and take initiative
Ability to learn quickly and adapt to new processes
Annual Compensation:
$65,000 – $95,000 DOE (Depending on Experience)
Location:
San Leandro, CA (Onsite, Full-time)
Company Website:
www.midlabs.com
Employment Type:
Full-time