Zelis Healthcare, LLC
Position Overview
The Director, Strategic Communications will play an integral role within Zelis' Communications organization, making strategic decisions about the flow of external information during and after issues and crisis events. This individual contributor will be focused on protecting the company's reputation and helping to architect rapid-response communication strategies for the media, government officials, regulatory agencies, and other external stakeholders. In this role, you'll act as an internal conductor and strategic partner, ensuring cross-functional alignment across the Zelis Operating Committee, Legal, Compliance, Legislative Affairs, Investor Relations, and other functions. You'll bring expertise and perspective on how to elevate the Zelis brand in meaningful and tactful ways, beyond traditional earned media. In partnership with the VP, Brand & PR, you'll establish and implement strategic communications plans, develop, write and/or approve messaging for press releases and media pitches, executive talking points, media statements, bylines, op-eds, and more. At times, you may act as an official company spokesperson. Your leadership in crisis and issues communications will help steer the narrative during critical moments, and you'll directly influence Zelis' future market reputation. Responsibilities
Thoughtful communications leadership: Bring defined experience in issues and crisis management, understanding how to communicate externally at the right time, through the right channels and in a way that mitigates long-term damage. Collaborate effectively in a cross-functional environment, anticipate risks, define escalation paths, and orchestrate coordinated communications. Manage issues before they become crises: Monitor emerging threats (regulatory, legal, reputational) and craft proactive mitigation plans in coordination with internal stakeholders and/or agency partners. Executive presence: Advise the Zelis Operating Committee and other senior leaders on strategic decisions. Enable alignment and keep stakeholders regularly informed. Industry engagement: Build and maintain relationships with key influencers to elevate Zelis' brand awareness at state and national levels. Strong media relations: Develop expertise in media relations in high-pressure scenarios and balance proactive and reactive communication strategies. Support crisis management planning: Help mature playbooks and policies, and participate in developing or executing tabletop exercises. Assessment of outcomes: Define metrics and post-incident reviews to measure response effectiveness and refine protocols. Qualifications
12+ years in strategic communications with emphasis on crisis management, issues management, and government affairs. Experience in multi-region or global government affairs and communications. Healthcare and technology expertise is desired. Bachelor's degree in Communications, Public Policy, Journalism, or related field. Collaborative style in a fast-paced environment; adaptable and able to work under pressure with speed and agility. Exceptional writing and storytelling skills; ability to craft concise, authoritative messages for various audiences. Hands-on experience with news and/or reputation monitoring and social listening platforms. Please note
at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote-friendly culture, and all our employees' work locations are based on position needs and determined by the Leadership team. In-office work and activities, if applicable, vary based on work and team objectives in accordance with Company policies. Base Salary Range
$139,000.00 - $186,000.00 At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers experience, education, qualifications, and job-related knowledge and skills. Base pay is part of our Total Rewards package, which may include discretionary bonuses, commissions, or other incentives depending on the role. Zelis' full-time associates are eligible for a comprehensive benefits package, including a 401k plan with employer match, flexible paid time off, holidays, parental leave, life and disability insurance, and health benefits (medical, dental, vision, prescription drug coverage). Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. Disclaimer
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. The statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
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The Director, Strategic Communications will play an integral role within Zelis' Communications organization, making strategic decisions about the flow of external information during and after issues and crisis events. This individual contributor will be focused on protecting the company's reputation and helping to architect rapid-response communication strategies for the media, government officials, regulatory agencies, and other external stakeholders. In this role, you'll act as an internal conductor and strategic partner, ensuring cross-functional alignment across the Zelis Operating Committee, Legal, Compliance, Legislative Affairs, Investor Relations, and other functions. You'll bring expertise and perspective on how to elevate the Zelis brand in meaningful and tactful ways, beyond traditional earned media. In partnership with the VP, Brand & PR, you'll establish and implement strategic communications plans, develop, write and/or approve messaging for press releases and media pitches, executive talking points, media statements, bylines, op-eds, and more. At times, you may act as an official company spokesperson. Your leadership in crisis and issues communications will help steer the narrative during critical moments, and you'll directly influence Zelis' future market reputation. Responsibilities
Thoughtful communications leadership: Bring defined experience in issues and crisis management, understanding how to communicate externally at the right time, through the right channels and in a way that mitigates long-term damage. Collaborate effectively in a cross-functional environment, anticipate risks, define escalation paths, and orchestrate coordinated communications. Manage issues before they become crises: Monitor emerging threats (regulatory, legal, reputational) and craft proactive mitigation plans in coordination with internal stakeholders and/or agency partners. Executive presence: Advise the Zelis Operating Committee and other senior leaders on strategic decisions. Enable alignment and keep stakeholders regularly informed. Industry engagement: Build and maintain relationships with key influencers to elevate Zelis' brand awareness at state and national levels. Strong media relations: Develop expertise in media relations in high-pressure scenarios and balance proactive and reactive communication strategies. Support crisis management planning: Help mature playbooks and policies, and participate in developing or executing tabletop exercises. Assessment of outcomes: Define metrics and post-incident reviews to measure response effectiveness and refine protocols. Qualifications
12+ years in strategic communications with emphasis on crisis management, issues management, and government affairs. Experience in multi-region or global government affairs and communications. Healthcare and technology expertise is desired. Bachelor's degree in Communications, Public Policy, Journalism, or related field. Collaborative style in a fast-paced environment; adaptable and able to work under pressure with speed and agility. Exceptional writing and storytelling skills; ability to craft concise, authoritative messages for various audiences. Hands-on experience with news and/or reputation monitoring and social listening platforms. Please note
at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote-friendly culture, and all our employees' work locations are based on position needs and determined by the Leadership team. In-office work and activities, if applicable, vary based on work and team objectives in accordance with Company policies. Base Salary Range
$139,000.00 - $186,000.00 At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers experience, education, qualifications, and job-related knowledge and skills. Base pay is part of our Total Rewards package, which may include discretionary bonuses, commissions, or other incentives depending on the role. Zelis' full-time associates are eligible for a comprehensive benefits package, including a 401k plan with employer match, flexible paid time off, holidays, parental leave, life and disability insurance, and health benefits (medical, dental, vision, prescription drug coverage). Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. Disclaimer
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. The statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
#J-18808-Ljbffr