ERM
Client Delivery Excellence (CDE) Change & Communications Lead
ERM, Oklahoma City, Oklahoma, United States
Overview
Client Delivery Excellence (CDE) Change & Communications Lead role at ERM. CDE is a multi-year, multi-functional program focused on innovating the delivery of consulting services to exceed client expectations in evolving markets while creating opportunities for our team. The program involves: Identifying and harmonizing best practice work processes, tools, and outputs. Leveraging ERM’s global capabilities through an enhanced global operating model. Understanding how technology advancements, such as automation and AI, can improve ways of working to increase client value. Key Accountabilities & Responsibilities
Design and execute a change strategy driven by adoption KPIs, conduct impact assessments on processes and technology, manage organizational readiness risks, and deliver comprehensive communication and training programs to enable benefits realization. Own and manage the change narrative with consistent messaging, lead senior stakeholder engagement to secure buy-in and manage resistance, advise leadership on change risks and timing, and advocate for integrated project delivery plans including change readiness and reinforcement. Embed effective organizational change through a fit-for-purpose, adoption KPI-driven change strategy. Conduct a change impact assessment focusing on new processes, technology, ways of working, and organizational structures. Design and deliver change strategy enabling benefits realization aligned with organizational and employee engagement goals, including broad engagement, targeted stakeholder communications, comprehensive training, reporting and governance, reinforcement, and effectiveness measurement. Lead senior stakeholder engagement to secure buy-in, manage resistance, and set program direction. Act as a trusted leadership advisor on change risks, timing, sequencing, and people impacts. Advocate for integrated project delivery plans that include organizational change readiness, preparing for go-live, and sustainably embedding change. Collaborate in alignment with parallel transformation streams to enable a user-centric approach for affected stakeholders. Influence and Decision Making Authority
Directs activities with significant impact on short to mid-term results (e.g., 3 years or less). May negotiate and influence internal and external parties to accept concepts and approaches; able to communicate with executive leadership on strategic matters. Responsible for improving processes or systems using strong conceptual and analytical skills; problems are moderately complex and require detailed analysis. Job Requirements & Capabilities
Required experience
Proven record (10+ years) in globally managed, multi-year, multi-functional strategic change initiatives, including process harmonization (e.g., post-merger integration, building shared service centres, implementing commercial strategy). Influencing and engaging stakeholders at all levels, including the C-suite. Experience working in a global corporate environment with cross-functional teams. Preferred
Certification in Change management (PROSCI). Experience utilizing innovative technologies (AI) in organizational management methodology. Job specific capabilities/skills
Strategic thinker and hands-on executor delivering end-to-end change management. Excellence in stakeholder management and effective communication across organizational levels. Risk mitigation mindset and proactive problem solving. Strong collaboration, adaptability, and ability to navigate ambiguity. Strong organizational skills in digital and global environments. Seniority level
Director Employment type
Full-time Job function
Other Note: This description reflects the responsibilities, requirements, and expectations for the Client Delivery Excellence (CDE) Change & Communications Lead at ERM and does not include external job postings or unrelated content.
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Client Delivery Excellence (CDE) Change & Communications Lead role at ERM. CDE is a multi-year, multi-functional program focused on innovating the delivery of consulting services to exceed client expectations in evolving markets while creating opportunities for our team. The program involves: Identifying and harmonizing best practice work processes, tools, and outputs. Leveraging ERM’s global capabilities through an enhanced global operating model. Understanding how technology advancements, such as automation and AI, can improve ways of working to increase client value. Key Accountabilities & Responsibilities
Design and execute a change strategy driven by adoption KPIs, conduct impact assessments on processes and technology, manage organizational readiness risks, and deliver comprehensive communication and training programs to enable benefits realization. Own and manage the change narrative with consistent messaging, lead senior stakeholder engagement to secure buy-in and manage resistance, advise leadership on change risks and timing, and advocate for integrated project delivery plans including change readiness and reinforcement. Embed effective organizational change through a fit-for-purpose, adoption KPI-driven change strategy. Conduct a change impact assessment focusing on new processes, technology, ways of working, and organizational structures. Design and deliver change strategy enabling benefits realization aligned with organizational and employee engagement goals, including broad engagement, targeted stakeholder communications, comprehensive training, reporting and governance, reinforcement, and effectiveness measurement. Lead senior stakeholder engagement to secure buy-in, manage resistance, and set program direction. Act as a trusted leadership advisor on change risks, timing, sequencing, and people impacts. Advocate for integrated project delivery plans that include organizational change readiness, preparing for go-live, and sustainably embedding change. Collaborate in alignment with parallel transformation streams to enable a user-centric approach for affected stakeholders. Influence and Decision Making Authority
Directs activities with significant impact on short to mid-term results (e.g., 3 years or less). May negotiate and influence internal and external parties to accept concepts and approaches; able to communicate with executive leadership on strategic matters. Responsible for improving processes or systems using strong conceptual and analytical skills; problems are moderately complex and require detailed analysis. Job Requirements & Capabilities
Required experience
Proven record (10+ years) in globally managed, multi-year, multi-functional strategic change initiatives, including process harmonization (e.g., post-merger integration, building shared service centres, implementing commercial strategy). Influencing and engaging stakeholders at all levels, including the C-suite. Experience working in a global corporate environment with cross-functional teams. Preferred
Certification in Change management (PROSCI). Experience utilizing innovative technologies (AI) in organizational management methodology. Job specific capabilities/skills
Strategic thinker and hands-on executor delivering end-to-end change management. Excellence in stakeholder management and effective communication across organizational levels. Risk mitigation mindset and proactive problem solving. Strong collaboration, adaptability, and ability to navigate ambiguity. Strong organizational skills in digital and global environments. Seniority level
Director Employment type
Full-time Job function
Other Note: This description reflects the responsibilities, requirements, and expectations for the Client Delivery Excellence (CDE) Change & Communications Lead at ERM and does not include external job postings or unrelated content.
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