Walmart is hiring: Senior, Design Researcher in Bentonville

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This range is provided by Walmart. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $180,000.00/yr

Overview

Position: Senior, Design Researcher at Walmart. This role focuses on applying design research to inform and shape user experience and product strategy.

What you’ll do

• User Discovery: apply user experience strategies, conduct user interviews and surveys, map user journeys, develop storyboards, and perform contextual inquiries to identify gaps between business expectations and user needs. Analyze trends in user behavior to improve interaction design and UX strategies. Anticipate and mitigate risks during information synthesis and propose interactive design solutions. Interpret data from web analytics, user surveys, and customer support calls.
• Managing Functional Partnerships: identify and map stakeholders, analyze and engage stakeholders, communicate effectively, and adapt to diverse business vernacular. Understand stakeholder interests and technical needs; partner with them to share relevant information; establish credibility with business partners and maintain ongoing exchanges of functional information.
• Design Research: apply principles of research, qualitative and quantitative methods, data analysis, and risk/ethics considerations. Propose research hypotheses independently, guide data collection, verify information reliability, identify gaps, and translate insights into actionable recommendations for design and business strategy.
• Influencing and Building Stakeholder Consensus: communicate clearly in multi-team stakeholder meetings; present complex information concisely; build collaborative relationships; influence action with well-supported recommendations; prepare clear, structured reports based on data; anticipate needs and provide constructive feedback.
• Driving Customer/Client Needs: understand customer problems and journeys; map touchpoints; simplify processes to reduce turnaround times and enhance customer delight; align product plans with customer requirements.
• Usability Testing and Iteration: understand user profiles, develop testing scenarios and plans, document procedures, and explain alpha/beta testing objectives. Contribute to ongoing improvements by applying expertise to testing and iteration efforts.
• Business partnership and governance: support implementation of solutions by building stakeholder relationships, defining processes, monitoring progress, and adapting to changing priorities while upholding company ethics and integrity.

Leadership and values

• Respect for the Individual: promote a diverse, inclusive, and high-performing team environment.
• Integrity: adhere to laws, code of conduct, and Walmart values; foster a culture of non-retaliation and accountability.
• Service to the Customer/Member: prioritize customer value and drive an omni-merchant mindset.
• Strive for Excellence: pursue continuous improvement, curiosity, feedback, and resilience.

At Walmart, we offer competitive pay as well as performance-based bonuses and other benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental; financial benefits include 401(k), stock purchase, and company-paid life insurance. PTO and other time-off benefits are provided, with details based on job classification and tenure. Eligibility and terms may vary by program and location. See One.Walmart for benefits information and eligibility.

Primary location: 2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America.

Seniority level

• Mid-Senior level

Employment type

• Part-time

Job function

• Engineering and Information Technology

Industries

• Retail