Senior Audio Visual (AV) Technician Job at EOS IT Solutions in Troy

Overview

Join to apply for the Senior Audio Visual (AV) Technician role at EOS IT Solutions.

EOS IT Solutions is a Global Technology and Logistics company providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. The company emphasizes customer satisfaction, quality of service, and supporting partners and employees.

What you will do

The Senior Audio Video Conferencing (AV/VC) Technician provides technical support for video conferencing equipment and ongoing VC support to clients. Responsibilities include resolving in-room technology issues, addressing AV/VC equipment failures, and software configurations. The Technician conducts root cause analyses to improve processes and recurring issues, supports commissioning retrofits and new builds, and delivers white-glove VC technical support as needed.

Key responsibilities

• Act as the primary on-site technician with the expertise to resolve 99% of room-related issues
• Set up complex AV/VC systems in board rooms, conference rooms, and multifunction rooms
• Serve as the main contact for VC-related issues with clients, delivering high-level support and de-escalating technical challenges
• Interact with and support all end users, including senior-level executives
• Provide white-glove VC technical support to C-suite executives and high-level management
• Execute break-fix tasks within the SLA response window
• Maintain and repair VC equipment to ensure high uptime and address primary concerns
• Maintain accurate documentation through tagging and data entry of tasks, projects, and requests
• Establish strong cross-functional partnerships with local Helpdesk, Facilities, Events, Executive Support, and EAs of high-profile personnel
• Offer VC-focused support for major events and contribute to root cause analyses of network-related call escalations
• Proactively monitor local and global VC endpoints and hardware
• Assist, educate, and advise on signal flow and best practices for inspections
• Initiate Cisco TAC cases and vendor RMA requests for equipment
• Provide guidance and quality control to integrators based on installation standards
• Collaborate with New Builds DPMs to provision and deploy VC equipment in new office locations
• Track inventory for on-site supplies, consumables, and assets
• Stay updated on industry-standard hardware and proprietary tools relevant to the field
• Provide daily reporting to the Project Management team
• Install a wide variety of technology into clients’ existing and new build project sites
• Knowledge of low voltage electrical concepts
• Possess basic carpentry and/or installation skills
• Proficient use and safety with power tools
• May need to travel as needed to other sites for project support and/or installs

Essential criteria

• Familiarity with Cisco, Crestron, Extron, Shure, Clearone, and other AV/VC-related hardware and signal flow
• Extensive experience with Microsoft Teams Rooms (MTRs) including troubleshooting and replacing components
• Experience with Teams Admin Center and Pro Portal
• Must be familiar with the Microsoft Call Quality Dashboard (CQD)
• Ability to work independently and responsibly in a fast-paced environment
• Strong problem-solving skills for technical issues
• Knowledge of AV rack building to AVIXA standards, ensuring airflow and layouts
• Knowledge of cabling used in the AV industry and experience terminating connectors
• Responsive, efficient, with excellent customer interaction skills and professionalism
• Good organization and time management skills with multiple priorities
• Strong written and verbal communication skills
• Willingness to adapt and integrate into the client’s organizational culture
• Ability to work independently and as part of a team

Desired criteria

• Over 3 years’ experience in the AV/VC industry
• AVIXA CTS/CTS-I Certification is desired
• OSHA 10/30/SST Certificate is highly desired

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in offers include responsibilities, experience, education, knowledge, skills, abilities, internal equity, market data, or applicable laws.

EOS is committed to a diverse and inclusive work environment and is proud to be an equal opportunity employer. Opportunities are open to all regardless of gender, age, race, national origin, religious or philosophical beliefs, disability, or other non-merit factors.

Pay range

$40—$45 USD

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Design, Art/Creative, and Information Technology
• Industries: IT Services and IT Consulting

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