Part Time Event Technician, Audio Visual - Hyatt Monterey Job at Encore in Monte

Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Pay

Base pay range: $20.81/hr - $21.81/hr

Responsibilities

• Equipment operation: Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Customer service: Strive to exceed the expectations and needs of internal and external customers; maintain a positive relationship with clients through effective communication; meet with guests on site to ensure their needs are met and the equipment setup works properly; monitor events and check in on customers throughout the day; understand and foster the hotel/client relationship.
• Technical ability: Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and problem solve with equipment and software issues; handle equipment challenges and changes in a timely and professional manner.
• Systems knowledge: Understand company processes, follow procedures, and complete systems entry and paperwork accurately; use equipment sheets to determine scheduled equipment for setup and strike; interact with staff and vendors; apply up-selling techniques; work with clients to finalize invoices; complete order entries in Navigator as needed.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• Internal applicants must meet training and certification requirements as determined by Encore’s Global Learning Training Program in their current position and for the position applied to. Review requirements at the provided link.
• External applicants must meet/validate and complete all training and certifications required for this position within one year; see career path link for details.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audiovisual experience or equivalent in an educational environment preferred.
• Valid driver’s license required for team members who may operate Company vehicles; additional DOT requirements may apply if applicable.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service: Hospitality; Ownership
• Do The Right Thing: Instills Trust; Safety Conscious
• Drive Results: Action Oriented
• See The Big Picture: Tech Savvy
• Value People: Communicates Effectively

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or visiting the Competency-Supported-Talent-Management page.

Physical Requirements

Team members must meet the physical demands outlined below to perform essential job functions. Reasonable accommodations may be made for individuals with disabilities. The listed frequencies are Continuously, Frequently, Occasionally, and Never.

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours

Lifting, Carrying & Auditory/Visual Requirements

• Lifting: 0-15 lbs (Continuously); 16-50 lbs (Frequently); 51-100 lbs (Occasionally); Over 100 lbs (Occasionally)
• Carrying: 0-15 lbs (Continuously); 16-50 lbs (Frequently); 51-100 lbs (Occasionally); Over 100 lbs (Never)
• Vision & Hearing: Close, Distance, Depth Perception and Hearing frequently/continuously as listed

Work Environment

Hotels/convention center environments with potential exposure to outdoor temperatures, dust, and varying noise levels. Work may require irregular hours, on-call status, and travel between multiple locations. Team members may work in hotel venues or warehouses and must adhere to appearance guidelines as defined by Encore.

The above information is not exhaustive; management reserves the right to revise the job or assign other tasks as needed.

Additional Information

Hourly Pay Range: $20.81 - $21.81

The compensation offered is based on qualifications, location, travel, work experience, and skill; some positions may be eligible for overtime, bonuses, or incentives. Encore is committed to providing comprehensive benefits options. See the benefits page for details. Encore is committed to inclusivity and belonging.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Design, Art/Creative, and Information Technology

Industries

• Events Services

Referrals increase your chances of interviewing at Encore by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.