Arnold Grounds Property Management is hiring: Community Manager-Wellston in St.

Overview

Arnold Grounds Apartment Management is currently seeking an Affordable Community Manager with extensive knowledge regarding affordable project and tenant-based Section 8 or LIHTC properties. The candidate should have an in-depth working background with One Site leasing and rents. The ideal candidate will be responsible for managing the daily operations and achieving the financial goals of the property. The Affordable Community Manager oversees personnel, waitlist management and leasing, collections, resident retention and customer service, community maintenance, contracted services, administration and reporting, community safety and legal compliance within budgeted parameters.

Reporting and Supervision

The Affordable Community Manager reports to the Regional Property Manager. The role directly supervises the Lead Maintenance Assistant Manager and Leasing staff and oversees the maintenance staff.

Professionalism

The Affordable Community Manager consistently projects professionalism and self-confidence in interactions with subordinates, coworkers, superiors, and property owners.

Essential Job Functions

• Provides exceptional customer service by responding quickly and courteously to resident concerns and questions, taking prompt action to solve problems, and documenting and conveying resident requests for maintenance to the maintenance staff.
• Maintains tenant relations and ensures that tenants understand their rights and responsibilities for the community.
• Ensures that all required paperwork for move-ins, move-outs, certifications, recertifications or internal transfers are processed in accordance with federal, state, and local requirements.
• Maintains waitlists in compliance with HUD rules and guidelines.
• Receives rent payments from residents, completes resident receipts, posts rent payments to resident accounts, and updates resident records.
• Complies with company policies and promotes and ensures compliance with Fair Housing Laws and other industry-related federal, state, and local laws.
• Adheres to all company and site policies and procedures according to the employee handbook, and Arnold Grounds safety policies.
• Assists in maintaining the physical appearance of the community by picking up grounds, performing minor apartment cleaning and touch-up, and ensuring common areas are clean and neat.
• Participates in all mandatory training programs.

Other Requirements

Responsible for reporting to work on time as scheduled and complying with dress code.

Minimum Knowledge, Skills and Abilities

• Excellent communication skills demonstrating verbal and written expression, active listening, and the ability to maintain interpersonal relationships.
• Knowledgeable about the latest local, state, and federal housing regulations related to project-based Section 8 affordable housing and tax credit.
• Ability to lead others in delivering outstanding customer service.
• Willingness to work non-traditional hours including nights, weekends, and holidays.

Education and Experience Required

• High School diploma, GED, or additional equivalent experience.
• Prior experience working with project-based Section 8 housing.

Physical Demands and Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands and fingers to handle or feel objects, tools or controls; reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk and hear. The employee may occasionally lift and move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The work environment is primarily temperature-controlled indoor with occasional outdoor exposure to adverse weather conditions. The noise level is low to moderate.