Community Manager-Sunterra Job at 29th Street Living in Oceanside

Overview

Join to apply for the Community Manager-Sunterra role at 29th Street Living. 29th Street Property Management manages diverse multifamily properties across the nation, from high-end luxury assets to smaller properties. We offer a comprehensive benefits package and opportunities to grow with a growing team.

Summary

The Community Manager is responsible for supervising, controlling, and planning the day-to-day activities of the apartment community. They implement company policies, procedures and programs to ensure a well-managed, well-maintained property within management operations and compliance with regulatory agencies and investors.

Essential Job Functions

• Define and achieve property objectives with independent judgment; evaluate objectives and recommend changes to property structure, management, and goals.
• Renewal offers to residents prior to lease expirations.
• Create and post 10-day notices and small balance letters for non-payment of rent; process late fees.
• Oversee finalized paperwork for Move Out Review and submit to Haven Residential.
• Ensure work orders are entered and closed out timely.

Resident Management

• Aim to achieve a 95%+ collected occupancy rate.
• Renew 100% of resident leases at or near market rents, 30 days prior to expiration; use budgeted rent schedules or approved prices from Management Company.
• Be the first point of contact for residents and conduct showings, accept applications, and complete the lease process for current and future units.
• Ensure applications are completed accurately and processed per guidelines; submit leases/applications with appropriate deposits; leases signed and payments made before keys/access codes are issued.
• Complete move-in/move-out checklists with residents; finalize vacate settlement statements and return copies within one week.
• Complete weekly activity summaries and time logs to Regional Manager; maintain confidentiality on property, ownership, and resident matters.
• Conduct business in accordance with company policies, Fair Housing, ADA, Fair Credit Reporting Act, and all relevant laws for multi-family housing.
• Comply with Haven Residential Operations and Policy Manual; document and log all maintenance requests.
• Provide monthly and weekly financial reporting.

Marketing

• Study market trends and opportunities related to utilities, parking, value-added services, and community needs.
• Conduct property surveys of neighboring properties focusing on amenities, rents, concessions, and curb appeal.
• Conduct open houses and participate in events as requested by Corporate Managers.
• Distribute resident communications (newsletters, notices, etc.).
• Design and implement approved resident retention and incentive programs with Regional Manager.
• Post vacant apartments on approved marketing venues.

Employee Management

• Direct the work of a minimum of two full-time team members.
• Monitor and evaluate team performance; have primary authority for hiring, firing, promotion, and status changes within the property.
• Provide mentoring and training to enhance employee value; take decisive disciplinary action when required.
• Monitor time reporting, quality/efficiency, and ensure follow-up on make-readies.
• Address employee needs, training certifications, and overall teamwork.

Required Skills / Abilities

The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation:

• Superior organization and communication skills.
• Ability to provide courteous and professional service to residents, team members, and supervisors.
• Cordial relations with vendors and service providers.
• Honesty in time reporting; reliability is essential.
• Knowledge of Microsoft Office (Excel, Word, PowerPoint, etc.).
• Valid driver’s license may be required.

Education and Experience

• Educational degree not required.
• At least one year of experience preferred.

EEO statements and legal requirements remain in effect as applicable.