Flywheel is hiring: Content Account Manager in Seattle

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About Flywheel

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

Opportunity

We are looking for an Account Manager to join our team as part of our Content Studio function. The Account Manager serves as the primary contact for his/her assigned clients, maintaining and expanding those relationships and driving the ongoing attainment of positive outcomes for Flywheel’s strategic clients. The primary responsibility is to become the “trusted advisor” to the client, to make them successful with the products they have purchased, and to ensure they are realising value from their investment in order to preserve and expand Flywheel’s future revenue. You will build strong partnerships, and drive adoption of our products/solutions. A significant part of your role will be to serve as a client advocate, often functioning as a liaison between our customers and all internal Flywheel teams (e.g. Sales, Technical Support, Product Development, etc). You will ensure that needs and/or requirements considered critical to the success of these clients are communicated and managed throughout Flywheel.

What you\'ll do

• Collaborate cross-functionally to shepherd clients through the onboarding process by providing clear guidance about next steps, maintaining open lines of communication, and connecting clients to the appropriate internal resources.
• Manage client interactions in a manner that establishes credibility and trust as a business advisor.
• Execute growth plans in assigned accounts to expand consumption of existing offerings and demand for new offerings.
• Penetrate and grow existing enterprise clients at the VP/SVP level.
• Identify opportunities within clients’ ecommerce marketing and/or content strategy that can be improved via incremental investments in Flywheel products and services.
• In collaboration with the assigned Account Director, drive all aspects of the sales cycle including proposals, scoping, pricing, contract negotiations, and renewals related to all up-sell opportunities.
• Be a digital strategy consultant to predetermined Flywheel enterprise clients, including staying abreast of digital and content marketing best practices and applying this knowledge to assist your clients in meeting their marketing and content strategy goals.
• In collaboration with the assigned Account Director, lead business review meetings and participate in other client meetings as required (including new business pitches).
• Leverage past work and relationships to help clients identify new opportunities and increase revenue.
• Be proactive about solving problems even if it is outside of your area and be ready to take on additional initiatives and responsibilities as they emerge.
• Develop online marketing, content, and/or agile talent strategy for some of the world’s biggest online retailers, publishers, CPGs and BPOs.
• Work closely with Data and Content Specialists, Interns and other team members supporting the client account.

Who you are

• BA/BS or equivalent experience.
• Experience selling and presenting to the VP/SVP/C levels in client organisations.
• Experience managing sales quota goals and revenue expectations.
• 3+ years of consultative sales/account expansion experience promoting digital or content marketing products/services to marketing departments in established accounts.
• Relentless attention to detail and organisation. We provide large, complex solutions with many moving parts. You will inspire confidence in our clients by making sure every detail is accounted for, documented and under control.
• Strong relationship and client management skills. People do business with people they like and trust. Your ability to build lasting relationships and earn the trust of our clients will be essential to their growth.
• A natural operational mindset. Our Team is made up of problem-solving experts. Every day you will be faced with interesting operational challenges, and success will come from your ability to break things down and put them back together in a better way.
• Motivation and drive. Your ability to wake up every morning fired up about how to help our clients work smarter will be essential to our growth.
• Strong negotiation and accurate forecasting skills.

Flywheel Commerce Network is committed to fair and equitable compensation practices. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

Salary Range: $60,000 USD - $65,000 USD

Working at Flywheel

We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.

• We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
• Flexible vacation time
• Great learning and development opportunities
• Benefits that help you live your best life
• Parental leave and benefits
• Volunteering opportunities
• If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that.
• So you know: The hired candidate will be required to complete a background check
• Learn more about us here: Life at Flywheel

The Interview Process

Every role starts with an introductory call with someone from our Talent Acquisition team to assess company and values-fit as well as professional experience; there may be some technical questions depending on the role. Subsequent steps may include 1:1 meetings, and possibly skill assessments such as a Take Home Assignment/Case Study Presentation or live exercises, depending on the role. We will explain the process during the initial call.

Inclusive Workforce

Flywheel Commerce Network’s goal is to create a culture where all individuals feel comfortable bringing their authentic selves to work. We are an Equal Opportunity Employer and participate in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other legally protected characteristic.

If you have accessibility requirements, please let us know at recruitment@flywheeldigital.com so we can support you.

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