YouTube is hiring: Global Lead, Creator Service Delivery in New York

Overview

YouTube has grown into a community used by people across the globe to access information, share video, and shape culture. The YouTube team helps creators build careers, creates products like YouTube Kids, YouTube Music, and YouTube Gaming, and engages communities around shared passions and global conversations. We empower the world to create, broadcast, and share.

Salary

Base pay range: $198,000/yr - $279,000/yr

About the job

The Creator Support Vendor Operations team is dedicated to delivering an exceptional experience for YouTube\'s valued partners and creators through our vendor network. We work with cross-functional partners in Product, Engineering, and Service Design to prioritize partner and creator needs, resolve complex issues, provide platform education, and facilitate channel growth with a partner/creator-centric approach.

The US base salary range for this full-time position is $198,000-$279,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and factors including skills, experience, and education. Your recruiter can share more about the specific salary range for your location during the hiring process. The compensation details listed reflect the base salary only and do not include bonus, equity, or benefits.

Responsibilities

• Partner with product teams and lead the implementation of creator-specific support workflows.
• Develop vendor performance management standards with stakeholders across quality, time, innovation, cost, user experience, value generated, and productivity.
• Act as a key point of contact for senior leadership across customer stakeholders and vendors on matters pertaining to vendor strategy and performance.
• Establish and set strategic direction for the Creator Support team and report vendor performance.
• Manage a global team.

Minimum qualifications

• Bachelor\'s degree, or equivalent practical experience.
• 13 years of experience in a sales management consulting, sales operations, sales leadership or related role.
• 10 years of experience leading a technology-focused vendor program.
• 8 years of experience in people management.
• Experience building business cases or plans that incorporate market research, competitive intelligence, and internal resource analysis to recommend a course of action.

Preferred qualifications

• Experience working with multiple vendors, running sales or account management processes, supporting B2B operations, and managing vendor contracts in a managed services environment.
• Knowledge of ML/AI Ops and technical aptitude.
• Ability to build trust-based relationships with executive management across IT, business units, vendors and other stakeholders.
• Excellent communication, negotiation, and influencing skills.
• Excellent executive management and presentation skills.

Seniority level

• Director

Employment type

• Full-time

Industries

• Technology, Information and Internet