J.Crew Factory is hiring: Manager, Factory Brand Social and Influencer in New Yo

Manager, Factory Brand Social and Influencer

Our Story
We make modern classics with character. We believe in true timelessness, the integrity of well-made clothes, and since our inception, great quality at a great price. That’s in our DNA.

But we know it’s not only about the clothes, it’s about the feeling it gives the people who wear them—whether they’re confidently giving a presentation in a well-tailored suit; basking in salty beach days in vibrant, sun-soaked swimsuits; or joyfully rediscovering their favorite Rollneck sweater in their closet again and again, season after season. Ultimately, it’s about helping our customers be the best, most authentic versions of themselves. And that’s what we’re after, to inspire people’s lives and style, for four decades and counting. Our dedication to Diversity, Equity, Belonging & Sustainability has been celebrated with industry recognition, reflecting our commitment to fostering an inclusive and sustainable workplace.

The Role + Purpose: The Social Media Manager is responsible for planning, implementing, managing and monitoring the J.Crew Factory Social strategy in order to increase brand awareness, acquire new customers to the Brand, increasing engagement and follower growth.

• Design and implement holistic social media strategy to align with brand goals & vision
• Oversee day-to-day management of social media accounts / campaigns and ensure appropriate brand voice and consistency
• Create and manage the monthly Social editorial calendar which includes monthly sales objectives and initiatives
• Create actionable plans to grow and maintain followers across Instagram, Twitter, Facebook, Pinterest, YouTube and LinkedIn – while building presence on Snapchat & TikTok
• Facilitate scaling brand and company awareness and support growing store footprint
• Work closely with the Creative Director and Creative team on specific campaign content, pre-planning content by Quarter
• Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience
• Analyze effectiveness of campaigns using marketing measurements and analytics tools; monitor progress on all platforms
• Monitor the competition and be aware of market changes and developments. Act as the advocate of social, digital and emerging media integration

Qualifications

• BA required
• Social Media Manager experience ideally within Fashion/Retail
• Advanced knowledge of social, digital and new media platforms, including technology, customer experience and integration across marketing touch points
• Expertise in how Social drives foot traffic
• Strong project management and organizational skills

Benefits + Perks

• Health & Well-being - Medical, dental, prescription and vision insurance; family planning support; fitness discounts; medical travel and more
• Associate Discount across all brands (J.Crew, J.Crew Factory, Madewell)
• Summer Fridays - Office closes early on Fridays in Summer
• Community Impact - Philanthropic efforts via the J.Crew Cares Program
• Winter Break - End-of-year break for eligible full-time associates at the Home Office

Note: Availability of these benefits may be subject to work location & employment type and may have eligibility requirements.

Salary Range: $97,600.00 - $122,000.00

J.Crew Group aims to pay competitively within its size and industry. Base salary may vary based on geographic region, knowledge, skills and experience; total rewards include bonus potential, benefits and perks.

JCG is committed to Diversity, Equity and Inclusion and provides equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, protected status, disability, veteran status, gender identity, sexual orientation or any other basis protected by law.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Retail Apparel and Fashion