Educational Aide, Library Job at Inside Higher Ed in Gainesville

Overview

Educational Aide, Library at Inside Higher Ed for the Lawrence W. Tyree Library located at Santa Fe College’s Northwest Campus. This position supports library circulation, collection maintenance, and quality library services in alignment with SF and FERPA policies. Application Deadline: This advertisement is open continuously and for multiple positions. Applications are reviewed on a need-by basis.

Responsibilities

• Provides a professional, helpful, and welcoming atmosphere by greeting, responding to, and directing visitors at the Tyree Library service desks on the NW campus.
• Accepts, screens, and routes telephone calls concerning library activities and operations; directs inquiries as appropriate.
• Provides front-line resolution to questions or concerns and makes referrals as necessary.
• Assists library users with borrowing materials, study room reservations, computers, printing, Wi-Fi, and general library questions.
• Shelves and maintains library materials.
• Identifies and communicates safety or policy concerns/needs throughout the building.
• Operates and maintains office equipment (copy machines, laminators, document shredders) as needed.
• Ensures rooms are clean, wipings desks in designated areas; sanitizes desks and chairs.
• Provides general administrative support for Library staff.
• Strictly honors the privacy and security of student records and other sensitive information according to applicable regulations and policies.
• Complies with College Rules and procedures, including FERPA and confidentiality requirements.
• Delivers service excellence through courteous, informed, accessible, and professional engagement.
• Performs other duties as assigned.

Qualifications

• Required: Must be a currently enrolled Santa Fe College student, in good academic standing, taking six (6) or more credit hours.
• Additional Requirements: A criminal background check will be conducted.
• Preferred: Availability to work mornings, nights, and/or weekends.

Knowledge, Skills, and Abilities

• Ability to work successfully in a multi-cultural environment.
• Adaptability to change; flexible and proactive in a rapidly changing environment.
• Effective written and spoken communication; professional, diplomatic, empathetic, and tactful.
• Customer service orientation; patient and helpful with students and faculty, including those with limited computer skills.
• Ethics, professionalism, civility, and integrity in all job-related actions.
• Organization and time management; ability to plan, schedule, and complete tasks within set timelines.
• Problem solving; identify issues, determine cause, develop solutions, and implement resolutions.
• Detail-oriented with accuracy; ability to manage multiple tasks simultaneously.

Note: Santa Fe College is committed to maintaining a diverse and inclusive environment. Inquiries regarding non-discrimination policies or concerns about discrimination or harassment should be directed to the Equity Officer. The college reserves the right to extend deadlines and/or not to offer advertised positions. Preference may be given to eligible veterans and spouses of veterans.