Program Navigator Orthopedics/Histotripsy and the Cancer Library Job at AdventHe

Overview

Join to apply for the Program Navigator Orthopedics/Histotripsy and the cancer library role at AdventHealth.

Location, Schedule, and About the Role

Location: 400 Celebration Place, Celebration, FL 34747

Schedule: Full-Time, Mon through Friday, 8a-5p, no on-call, no weekends, no travel

Shift: Days

The Community Youll Be Caring For

• AdventHealth Celebration

Responsibilities

• Support the clinical care coordinator and the overall success of the program.
• Order and maintain program supplies; collect, maintain, and report pertinent patient data points.
• Schedule and prepare patient education classes; coordinate patient appointments within the hospital.
• Answer program phone calls and web inquiries; navigate patients through the referral process.
• Provide outstanding customer service and maintain respectful relationships with patients and team members.

What Youll Bring to the Team

• Serves as a liaison between the hospital, physician practices, and the patient to ensure optimal customer and clinical service and effective communication.
• Advocates for patients; sets up appointments and services within the hospital and assists with travel arrangements as needed.
• Navigates program inquiries, gathers patient history, medical records, and demographic/insurance information for referrals.
• Accesses patient records to obtain program metrics; enters data, tracks trends, and supports quality improvement projects.
• Coordinates logistics for pre-operative education classes and events.
• Contributes to program development by assessing patient needs and supporting service improvements; participates in marketing strategy activities toward service goals.

Qualifications

• 3 years of experience providing high-level customer service (Required)
• 1 year of experience with navigating electronic medical records (Required)

Preferred

• Associate degree in healthcare, sociology, or related field (Preferred)
• Additional software continuing education and training (Preferred)
• Previous secretarial experience (Preferred)
• Experience in clinical aspects of the medical field (Preferred)
• Formal customer service training (Preferred)
• Experience working in a hospital or physician office (Preferred)

Benefits

• Benefits from Day One
• Paid Days Off from Day One
• Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense) For eligible positions
• Career Development
• Whole Person Wellbeing Resources

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Operations

Organization: AdventHealth Celebration

Req ID: 25034549

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.