University of South Florida is hiring : Library Walk Up Technician in Tampa

Overview

Organizational Summary located in the Tampa Bay region of Florida. The University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. USF is one of the nation’s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billion. USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, offers Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit: USF Information Technology

Additional Applicant Information

ADDITIONAL INFO FOR APPLICANTS: The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.

Minimum Qualifications

• This position requires a high school diploma, or equivalent, with one year of experience providing technical support to end users. Appropriate college coursework or vocational / technical training may substitute at an equivalent rate for the required experience.

Preferred Qualifications

• Experience with Windows OS and Mac OS X
• One year of experience in a customer service role
• Technical documentation experience
• Two years of college experience

Special Skills

• Understanding of computer systems and peripheral equipment
• Strong customer service skills with empathy and de-escalation techniques
• Troubleshooting skills for client technology issues
• Adaptability in a dynamic technical environment
• Critical thinking and problem-solving aptitude
• Excellent time management
• Experience with Apple and Android mobile devices
• Ability to work effectively in a diverse team with high workload
• Strong communication skills across various stakeholder groups via multiple platforms

Working at USF

With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF's rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida's best large employers, ranked No. 1 among the state's 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.

About USF

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU). The university generates an annual economic impact of more than $6 billion. USF's Division I athletics teams compete in the American Athletic Conference.

Compliance and Federal Notices

This position may be subject to a Level 1 or Level 2 criminal background check.

Applicants have rights under Federal Employment Laws:

Family and Medical Leave Act (FMLA)

Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application / interview process.

Duties

Note: The following description of duties is not exhaustive:

• Provide Level I Service Desk support for hardware, software, and end-user inquiries. Interactions with customers will be primarily in-person at one of our walk-up desk locations. However, providing customer support via phone, chat, and email may also be required
• Create and manage trouble tickets using IT Service Management ticketing system
• Maintain detailed records of all customer interactions, including clear descriptions of customer requests and technical issues; Specific actions taken to provide support; Final resolution of each case
• Support system software used by the USF community and affiliates residing on local user PC's, smart phones, tablets, servers, and networked devices
• Perform basic hardware troubleshooting
• Assist clients with printing issues at our Walk-Up locations
• Provide client support for Online ID Card Request and Online Photo Submission processes
• Diagnose ID card functional issues and basic client identity issues, escalate as needed
• Print new and replacement cards on demand
• Monitor the incoming queue of online photo requests and approve / disapprove for printing
• Perform basic card printer operations
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