Bayside Solutions is hiring: Health Promotion Services Contractor in California

Overview

Health Promotion Services Contractor (W2 Contract) | Salary Range: $47,800 - $52,000 per year. This position supports the Health Promotion Unit by connecting members to programs, resources, and services, and provides customer service directly to members, conducts member outreach, and processes requests for language assistance services.

Base pay range
$23.00/hr - $25.00/hr

Note: This range is provided by Bayside Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

• Process language assistance services requests.
• Conduct member outreach calls to connect members to Health Promotion Programs and health education resources.
• Triage calls to other member-facing teams when appropriate.
• Communicate directly with members and providers via health education phone line.
• Document all calls with members and providers in applicable systems.
• Review, route, and respond to health education phone line voicemails.
• Explain member eligibility, share appropriate Health Promotion Programs and resources, and answer questions to support our staff.
• Act as a backup to other departmental functions.

Requirements and Qualifications

• A High School Diploma and experience in a customer service-based environment or call center interacting with a diverse population are required.
• An associate’s degree in a health-related field is desired.
• One (1) year of experience in a health care delivery system working directly with patients, or in a managed care plan working directly with members, is preferred.
• Intermediate proficiency in PC usage and Microsoft Office Suite (Outlook, Teams, Word, Excel, Access, PowerPoint).
• Intermediate proficiency with general office equipment (fax, phone, copier, etc.).
• Strong written, verbal, presentation and communication skills.
• Bilingual proficiency in Spanish, Tagalog, or Cantonese/Mandarin is highly preferred.
• Working knowledge of health promotion programs and/or health behavior change programs.
• Working knowledge of customer service principles.
• Ability to work cooperatively in a multidisciplinary team and support team decisions.
• Adaptability to changes in daily and specialized tasks.
• Commitment to excellent customer service and problem-solving to resolve day-to-day issues.
• Ability to organize and maintain accurate records and files; prioritize and meet deadlines; maintain confidentiality and information security.
• Effective communication with diverse audiences and individuals of diverse backgrounds.

Desired Skills and Experience

Health promotion, customer service, member outreach, language assistance services, healthcare delivery, managed care, patient interaction, call center experience, phone support, health education, program eligibility, documentation, Microsoft Office Suite, bilingual Spanish/Tagalog/Cantonese/Mandarin, health behavior change programs, customer service principles, multidisciplinary team collaboration, problem-solving, record keeping, file management, priority management, deadline management, confidentiality, information privacy, information security, diverse population communication, provider communication, voicemail management, triage calls, health resources, member services.

Employer notices: Bayside Solutions, Inc. is not able to sponsor candidates at this time. Candidates must qualify as a W2 candidate. Bayside Solutions may collect personal information during the application process. See Bayside Solutions, Inc.'s CCPA Privacy Policy at www.baysidesolutions.com.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Administrative and Customer Service
• Industries: Administrative and Support Services

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