Studio Fitting Specialist Job at PGA TOUR Superstore in Roswell

Overview

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Golf's Happy Place! At PGA TOUR Superstore, we’re always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.

Position Summary: Reporting to the Sales Manager, the Studio Fitting Specialist works in partnership with all store associates and the store leadership team to provide an exceptional shopping experience and execute company directives.

Overall Function

The Studio Fitting Specialist is a champion of the PGA TOUR Superstore Customer First philosophy, and provides a world-class experience aligned with our Mission Statement: “Inspire People to Play Their Best, and Grow the Game.” The Studio Fitting Specialist is a specialized position, providing a unique fitting experience utilizing an assortment of technology, fitting components, and fitting techniques that are incremental to what is offered through our free club fitting service. The Studio Fitting Specialist is expected to maximize the customer experience by keeping work areas clean, organized, and in stock, ensuring fitting technologies are in working order, and by using personality and expertise to convey information to the customer in a respectful manner that is easy to understand. They expand their industry knowledge by learning about our products from our vendors, industry websites, and other associates. The Studio Fitting Specialist will utilize expert product knowledge to make effective equipment recommendations, and to drive incremental sales.

Key Responsibilities

The Studio Fitting Specialist's top priority is to ensure that every customer receives world-class customer service while creating a unique and fun, appointment-based club fitting experience.

• Provide outstanding customer service by greeting and acknowledging every customer, aiding customers by listening to their needs and responding with applicable solutions found within our Service offerings and merchandise selection.
• Execute a specialized fitting experience, providing a unique illustration of specialty golf club components that are available from key vendor partners.
• Assess each customer’s needs by determining their level of play, and then find the most effective product for them.
• Educate customers on club and ball technology, club components, and related fitting techniques, so that purchase decisions can be made according to desired results and realistic performance expectations.
• Be an expert in the use of industry-leading club fitting technology, including various launch monitor technologies as well as OEM-specific fitting technologies.
• Teach and train other associates on fitting techniques and product/set makeups.
• Address customer concerns and resolve them to the customer’s satisfaction.
• Maintain a high level of product and industry knowledge.
• Complete work lists and bulletin directives on a timely basis.
• Assist with floor moves, implement merchandising standards, and display maintenance to create visual merchandising consistency.
• Walk the work areas daily to correct issues, ensure merchandising standards, maintain a clean and safe shopping environment, and suggest improvements to the Services supervisor.
• Adhere to approved loss prevention programs that minimize inventory shrinkage and support store profitability; provide feedback to store leadership on loss prevention issues or opportunities as needed.

Qualifications And Skills

• Communication: Strong listening and interpersonal skills. Ability to communicate effectively with customers and associates.
• Analytical: Ability to develop solutions to problems, identify opportunities, and improve sales and operations.
• Computer: Basic computer skills with knowledge of Microsoft Office; ability to learn scheduling software, simulator software, and basic report functions.
• Organization: Ability to manage multiple priorities and tasks while delivering excellent customer service.
• Skills:
• Ability to implement established/proven fitting principles and utilize advanced fitting technology.
• Ability to apply understanding of ball flight principles to evaluate customer needs.
• Ability to identify and describe characteristics of club components and their impact on ball flight and the fitting process.
• Effective teaching/training to help others learn fitting skills and techniques.

• Education: Knowledge typically acquired through completion of a G.E.D. or high school diploma. OEM training; vendor training certification a plus.
• Experience: Three to five (3-5) years of club fitting and golf equipment sales experience preferred.
• Working conditions and physical demands:
• Must be able to stand for extended periods, climb a ladder, move throughout the store, and lift a 30 lb box overhead.
• Flexible schedule including nights, weekends, and holidays as needed. Occasional travel may be required for training or new-store setup.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required. Duties, responsibilities and activities may change at any time with or without notice. We comply with all laws that prohibit discrimination and are committed to a discrimination-free workplace. If an associate experiences discrimination, they should report it to Human Resources; retaliation is prohibited.

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