Overview
As a Visual Merchandiser, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You will execute visual, commercial, and styling curation according to visual & commercial guidelines for the store, and use trend and competitor awareness to coach and develop the store team to enhance the customer experience.
Responsibilities
- Contribute to the total OMNI customer experience in your store by ensuring visual and commercial curation according to guidelines (In-direct).
- Represent the H&M brand positively during customer interactions (Direct).
- Organize and plan workload according to the store activation plan and adapt based on business needs in collaboration with Store Management and Area Visual Manager.
- Launch and maintain the latest global campaigns and sale activities on time according to H&M Brand Standards.
- Ensure good garment care, stock levels, and provide input on allocation to Store Management and Area teams.
- Perform sales report (KPIs) follow-up, identify and prioritize visual & commercial opportunities with Store Management.
- Create actions to increase customer satisfaction to reach sales targets, store goals, budget, and follow-up actions with Store Management.
- Follow all procedures, best practices for OMNI services, operational routines, legal requirements, and communication in all areas of the store with the Store team.
Fashion & Trend Awareness
- Keep up-to-date with fashion scene, trends, styles, products, brands, competitors, and relevant influencers.
- Plan time for fashion and trend awareness to understand trend theory and mood boards for styling techniques and product presentation.
Team & Development
- Share, inspire and educate store teams, keep them updated with seasonal changes, fashion trends, and relevant visual & commercial information.
- Coach and develop store teams’ visual and commercial skills to ensure high-quality product & commercial presentation according to guidelines.
- Support daily routines and best practices to maintain a consistent level of visual & commercial standards while ensuring customer service engagement.
- Develop and coach talents and provide onboarding training to new colleagues.
- Organize and deliver visual & commercial upskilling for you and your colleagues.
- Complete Visual Competencies & Commercial 4 All trainings based on regional and sales market goals.
- Support Sales Market and Area teams with store expansion needs.
Visual & Commercial Execution
- Execute visual & commercial curation and styling for the store based on the commercial calendar, allocation, store activation plan and fashion trends according to mood boards and guidelines.
- Carry out sample picking routines including stockroom quantities, accessories, and shoes to create clear trends and stories.
- Ensure window and styling execution to create inspirational and commercial customer experiences.
- Provide good customer flow by maintaining commercial layout and fixtures.
- Maintain price signs in windows and throughout the store following Global strategy and Sales Market requirements.
- With Facilities Management, ensure lighting highlights products and display forms in windows and store.
- Maintain and care for display forms and interior material with sustainability in mind.
- Collaborate with Area Visual Manager to maintain store navigation and layout according to latest guidelines.
- Ensure sufficient quantities of sale and promotional material, including POS, according to local routines.
- Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.
Qualifications
- Curious and creative; proactive, solution-focused, flexible, with effective cross-functional communication to achieve results.
- Fashion interests and leadership skills; able to apply visual and commercial experience in a dynamic environment.
- Experience with being solution-focused to improve product presentation and commercial execution in store.
- Good knowledge of visual, commercial, and operational best practices, routines, and tools.
- Ability to manage, follow-up and act on selling equation and weekly sales reports.
Why You'll Love Working at H&M
- We value diverse backgrounds and are committed to an inclusive, values-driven organization.
- Access to Colleague Resource Groups (CRGs) for community and networking opportunities.
- We support your wellbeing with comprehensive benefits, including health insurance, wellness programs, retirement plan, paid leave, and paid time off, including a community day.
- Employee discount at H&M Group brands in stores and online.
Compensation & Benefits
Compensation: expected base salary range is $15.13-18.04 hourly. Pay status: Non-Exempt, Hourly.
EEOC Code: SLS
This job posting highlights the most critical responsibilities and requirements and is not all-inclusive. Additional duties may be assigned at the company's discretion. H&M reserves the right to modify the compensation range in the future.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application process, please contact us at the information provided in our accessibility statements.
Benefits: We offer attractive benefits with development opportunities across the globe, including staff discounts and participation in incentive programs. Local markets may offer additional perks; eligibility varies by country and employment type.
Inclusion & Diversity: H&M is committed to inclusive, diverse, and equitable workplaces. We strive for fair and equal processes in recruitment.
Company Description: H&M is a fashion brand offering the latest styles and inspiration, with a sustainability-driven approach to fashion and quality at the best price.