Lumber Street Auto Repair is hiring: Automotive Service Writer in Hopkinton
Lumber Street Auto Repair, Hopkinton, MA, United States, 01748
The Automotive Service Writer acts as a liaison between customers and the service department. They are responsible for greeting customers, understanding their vehicle concerns, documenting service needs, creating repair orders, and communicating with both technicians and customers throughout the repair process. The goal is to ensure excellent customer service, accurate repair documentation, and timely service delivery. Knowledge and ability in Tekmetric a must.
Key Responsibilities:
Greet customers and listen to their concerns about their vehicle.
Accurately document customer complaints and service needs into work orders.
Provide repair estimates, obtain approvals, and explain recommended services.
Schedule appointments and manage workflow to ensure timely vehicle repairs.
Communicate effectively with technicians regarding required repairs.
Keep customers updated on the status of their vehicle, including any changes to estimates or completion times.
Verify warranty, insurance, and service contract coverage as needed.
Process invoices, collect payments, and return vehicles to customers with a summary of work completed.
Maintain organized service records and customer files.
Handle customer questions, concerns, and complaints in a professional manner.
Coordinate with parts department to ensure timely availability of needed components.
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401 (K) Safe Harbor Plan
- Profit Sharing after 1 year employment
- Financial Planning Assistance
- Uniforms
- 8+ Holidays per year