Adventist Health System is hiring: Technical Writer - Lead in Altamonte Springs

Benefits

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

The role you’ll contribute

The Lead Technical Writer for Technology Services is responsible for managing the documentation lifecycle across a broad portfolio of IT service domains including Compute Services, Storage & Backup, Network Services, Identity & Access Management (IAM), Endpoint Management, Application & Platform Support, Monitoring & Observability, Security & Compliance, Cloud Management and others. This role combines hands-on technical writing with leadership responsibilities, guiding a team of writers (onshore and offshore) to produce clear, accurate, and accessible documentation. The ideal candidate will possess strong writing and organizational skills, general technical acumen, and the ability to collaborate effectively with subject matter experts (SMEs) and cross-functional teams.

Responsibilities

• Ensure documentation standards, templates, and lifecycle processes across Technology Services.
• Mentor a team of technical writers, including offshore contributors, ensuring consistency and quality across deliverables.
• Create and maintain technical documentation such as work instructions, operational procedures, support guides, and architecture overviews.
• Work closely with SMEs to gather information, validate content, and ensure technical accuracy.
• Review and edit documentation for clarity, grammar, formatting, and adherence to organizational standards.
• Support the development and maintenance of internal knowledge bases and self-service portals using AI capabilities to enhance effectiveness.
• Track documentation usage, gaps, and effectiveness; report on progress and improvements.
• Update documentation in response to service changes, incidents, and enhancements.
• Collaborate with service owners, project managers, and executives to align documentation with business needs.
• Identify opportunities to improve documentation processes, tools, and team capabilities.

Knowledge and Skills Required

• 5+ Years Work Experience
• Highly developed written and verbal communication skills targeted at a diverse audience
• Ability to work collaboratively with business partners and IT colleagues
• Knowledge of major technology infrastructure components including but not limited to: Networking, Servers, Storage, Databases, Cloud Computing, Automation, Containerization, Systems Management, Desktop Engineering, etc.

Education and Experience Required

• High School Grad or Equivalent Required

Education and Experience Preferred

• Bachelor\'s Preferred