UX Research Operations Coordinator (Remote - Arizona) Job at Jobgether in Chicag

Overview

We are seeking a detail-oriented UX Research Operations Coordinator to support the seamless execution of user experience research projects in Arizona (USA). You will manage participant recruitment, scheduling, and logistics across multiple research studies, ensuring projects run efficiently and deliver high-quality results. You will collaborate closely with UX researchers, clients, and cross-functional teams to coordinate screening, quotas, and incentives, while maintaining accurate records and adhering to timelines. This role offers the opportunity to gain broad exposure to UX research operations, enhance processes, and contribute to improving the participant experience. Ideal candidates thrive in fast-paced environments, anticipate challenges, and maintain excellent attention to detail. You will play a key role in helping the research team deliver actionable insights that inform product strategy.

Accountabilities

• Manage UX research operations from project initiation through execution, including participant recruitment, screening, scheduling, communications, NDAs/ICFs, attendance tracking, and incentive distribution
• Coordinate internal and client-facing meetings, project kick-offs, and documentation to ensure smooth project flow
• Utilize project and content management tools (e.g., Google Docs, Sheets, Forms, Salesforce, Slack, Gchat, Gspaces) to track progress, maintain records, and organize communication
• Provide day-to-day operational support for research studies, ensuring timely and accurate delivery across all phases
• Maintain continuity and compliance across projects, including adherence to client-specific protocols and regulated industry requirements
• Develop and maintain best practices for screening and participant management, including databases of screening questions for future use
• Collaborate with research and operations teams to identify process improvements, enhance efficiency, and strengthen team practices
• Share insights on tools, workflows, and processes to improve study execution and client experience

Requirements

• 1-2 years of experience supporting clients and stakeholders in a service-oriented, project-driven environment
• Strong organizational skills, attention to detail, and a commitment to accuracy
• Excellent time management and the ability to prioritize competing demands in a fast-paced environment
• Client-focused, responsive, and highly service-oriented
• Ability to work independently with minimal supervision, while managing multiple concurrent projects
• Excellent written and verbal communication skills, with strong interpersonal abilities
• Familiarity with Salesforce, Rally, Ethnio, or similar tools, including experience managing bulk email communications
• Bachelor's degree required
• Enthusiastic, collaborative, and performance-driven team player

Benefits

• Competitive salary and performance-based bonuses
• Flexible work arrangements and remote options
• Health, dental, and vision coverage
• Paid time off and federal holidays
• Professional development and learning opportunities
• Inclusive and collaborative work culture that values creativity, innovation, and diversity