Job Description:
As the Associate Vice President of Customer Experience & Product Design, you will play a critical role in advancing AT&T’s product design and customer experience initiatives. Reporting to senior leadership, you will lead a dynamic team focused on delivering intuitive, seamless, and impactful customer interactions. This role combines strategic insight with hands-on operational leadership to support customer-centric innovation and business growth. This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.
Key Responsibilities:
• Assist in developing and executing a customer-centric vision for product design and customer experience aligned with business objectives and market trends.
• Promote a culture centered on outstanding customer experiences through data-driven insights, market segmentation, and customer research.
• Support journey orchestration efforts to ensure consistent and engaging experiences across digital and omni-channel platforms.
• Lead design operations to empower the team with tools, resources, and methodologies that drive efficiency and design excellence.
• Collaborate cross-functionally with product management, engineering, marketing, and external partners to deliver cohesive user-focused solutions.
• Drive innovation by fostering ideation, rapid prototyping, and experimentation within the design team.
• Contribute to talent development by mentoring team members and encouraging continuous learning and improvement.
• Manage relationships with third-party design vendors and oversee deliverables to ensure alignment with AT&T’s standards.
Qualifications:
• 10+ years of experience in customer experience, product design, or UX leadership roles, with demonstrated success managing multidisciplinary teams.
• Strong background in design strategy, operations, and customer journey mapping.
• Proficiency with design tools (e.g., Figma) and methodologies such as design sprints, usercentered design, and agile development.
• Experience collaborating with cross-functional teams to align design efforts with business goals.
• Excellent communication and stakeholder management skills, with the ability to influence at multiple levels.
• Bachelor’s degree in Design, Innovation, Business, Engineering, or a related field; advanced degrees preferred.
Key Outcomes:
• Deliver improved, user-centric product experiences that enhance customer satisfaction and loyalty.
• Support business growth through innovative design initiatives.
• Build and sustain efficient design operations that enable scalability.
• Foster a high-performing team culture focused on creativity and excellence.
Our Associate Vice President of Customer Experience & Product Design, earn between $231,700 - $347,500 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions.
With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, State, and local laws.
Ready to close the deal on a career with AT&T?
Apply today.
Weekly Hours:
40Time Type:
RegularLocation:
Dallas, TexasIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.