TalentBurst
Job Title: Marketing Coordinator I
Location: Charlotte, NC 28216
Duration: 12+ Months
Job Description:
Purpose of Position:
The Global Marketing Customer Education & Programs Team is responsible for delivering best in class, industry-leading Marketing Programs and Customer Education. These programs and trainings deliver product awareness, solutions, and services through both hands-on and virtual educational offerings extending Client Customers and Program Members product preference and brand loyalty.
The Marketing Coordinator, Programs will be responsible for supporting Marketing Program initiatives such as supporting Client Network of Preferred Installers (NPI) Program and others as identified. This person will take direction from the Senior Manager, Marketing Programs and Customer Education and the Program Manager, Network of Preferred Installers Program to support the day to day activities of the program.
The Network of Preferred Installers Program has a global footprint, and this role will be expected to have a cross-regional approach to ensure processes, activities and content within is supported uniformly within each region. We support each other collectively to assist in team development, cross training and execution of program activities.
Reports to:
Senior Manager, Marketing Programs and Customer Education
Responsibilities:
Provide daily customer service support to sales teams and program members
With guidance from manager, support annual program marketing plans and the execution of those plans
Promote training opportunities and manage training records in Salesforce for easy visibility and tracking
Build relationships with key program members to stay connected to opportunities and market dynamics
Build relationships with internal stakeholders to support strategies for the NPI Program
Support day to day NPI Program execution to include training records, point of sale, warranty, and Design/Win processing
Develop process and cadence to manage program requests most efficiently
Support day to day membership requests through the NPI Inbox alongside NPI Program Manager
Support Channel program and event initiatives as defined by manager
Maintain a comprehensive understanding of Client Optical Communications' products and solutions, their applications and value
Required Education & Experience:
BS/BA in marketing, communications or equivalent
2-years customer service, marketing, or equivalent preferred
Work with and learn software and cloud applications
Required Skills:
Planning and organizing
Process driven
Demonstrate critical and analytic thinking with outstanding organizational skills
Strong interpersonal skills
Customer focused with ability to manage challenging customers with professionalism
Data gathering and analysis
Strong problem-solving skills and attention to detail
Ability to work independently and in cross functional teams
Flexibility
Desired Software Skills:
SalesForce.com
Microsoft platforms
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