Cardinal Group Companies
Leasing & Marketing Team Leader, New Development
Cardinal Group Companies, San Diego, California, United States, 92189
Overview
Leasing & Marketing Team Leader, New Development (Full-time, Non-Exempt) Base pay range: $26.00/hr - $28.00/hr. Compensation pursuant to CA regulations; salary range is $26 - $28 plus bonus potential. Eligible to participate in the company benefits plan. We offer health, vision, dental, and pet insurance. We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts. Summary
As the New Development Leasing & Marketing Team Leader, you are responsible for assisting the New Development Community Manager in maintaining all aspects of property operations, but with a concentration on the leasing, marketing, branding, future resident relations, and functions of the temporary leasing office and the community. The New Development Leasing & Marketing Team Leader strives for 100% occupancy through pre-leasing of future availability. Responsibilities
Utilize Company leasing expectations and procedures to warmly greet prospective clients, qualify, determine needs and preferences, professionally present the temporary leasing office and leasing visuals/materials, utilize feature/benefit selling, close the sale and follow-up using Cardinal’s Sales Platform (Cardinal Way of Leasing). Earn and maintain a Cardinal Way of Leasing certification by utilizing the CWoL resources available to all team members and passing both in-house and third-party shops in congruence with the Cardinal Training Department scoring standards. Assist the Community Manager in training all Full Time and Part Time Leasing Team Members in all job duty expectations, including but not limited to; customer service, phone etiquette, leasing workflows, resident interactions, marketing and CWoL. Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective client, a client, an internal Company team member or a vendor. Complete all lease applications and participate in the verification of applications. Notify prospective clients of results. Maintain and perform upkeep of the temporary office and tour route to ensure curb side appeal. Implement new development grand opening events and open houses. Plan and execute a Monthly Marketing Plan (MMP) which may consist of future residential events, housing fairs, open houses, orientations, university and local marketing events, promotional items, incentives, outreach, social media, and digital marketing. Create partnerships with local businesses and national vendors, and heavy outreach marketing efforts to create brand awareness. Run the community’s social media accounts. Create content that resonates with audiences, design campaigns that drive engagement, and use analytics to inform decisions. Maintain and improve your community’s online reputation through reviews and satisfaction survey tools. Participate in Cardinal U training as required. Qualifications
1-2 years of customer service and sales experience. Strong social media skills and understanding of current digital marketing trends and social media strategy. Strong communication skills; high-energy and ability to thrive in a fast-paced environment. Excellent customer service skills; warm, friendly and helpful in person and on the phone. Basic computer skills: typing and writing ability for correspondence, memos, etc. High School Diploma or equivalent. Available to work evenings and weekends. Ability to embody Cardinal Culture and Cardinal Core Values. Work Environment & Physical Demands
The work environment and physical demands reflect the essential functions of the job. Reasonable accommodations may be made for individuals with disabilities. The role involves working both inside and outside of apartment buildings, exposure to outside elements, and the ability to perform duties in various weather conditions. Physical requirements include pushing, pulling, lifting up to 20 pounds, and the ability to stand, walk, and use hands for typing and handling. Some travel may be required.
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Leasing & Marketing Team Leader, New Development (Full-time, Non-Exempt) Base pay range: $26.00/hr - $28.00/hr. Compensation pursuant to CA regulations; salary range is $26 - $28 plus bonus potential. Eligible to participate in the company benefits plan. We offer health, vision, dental, and pet insurance. We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts. Summary
As the New Development Leasing & Marketing Team Leader, you are responsible for assisting the New Development Community Manager in maintaining all aspects of property operations, but with a concentration on the leasing, marketing, branding, future resident relations, and functions of the temporary leasing office and the community. The New Development Leasing & Marketing Team Leader strives for 100% occupancy through pre-leasing of future availability. Responsibilities
Utilize Company leasing expectations and procedures to warmly greet prospective clients, qualify, determine needs and preferences, professionally present the temporary leasing office and leasing visuals/materials, utilize feature/benefit selling, close the sale and follow-up using Cardinal’s Sales Platform (Cardinal Way of Leasing). Earn and maintain a Cardinal Way of Leasing certification by utilizing the CWoL resources available to all team members and passing both in-house and third-party shops in congruence with the Cardinal Training Department scoring standards. Assist the Community Manager in training all Full Time and Part Time Leasing Team Members in all job duty expectations, including but not limited to; customer service, phone etiquette, leasing workflows, resident interactions, marketing and CWoL. Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective client, a client, an internal Company team member or a vendor. Complete all lease applications and participate in the verification of applications. Notify prospective clients of results. Maintain and perform upkeep of the temporary office and tour route to ensure curb side appeal. Implement new development grand opening events and open houses. Plan and execute a Monthly Marketing Plan (MMP) which may consist of future residential events, housing fairs, open houses, orientations, university and local marketing events, promotional items, incentives, outreach, social media, and digital marketing. Create partnerships with local businesses and national vendors, and heavy outreach marketing efforts to create brand awareness. Run the community’s social media accounts. Create content that resonates with audiences, design campaigns that drive engagement, and use analytics to inform decisions. Maintain and improve your community’s online reputation through reviews and satisfaction survey tools. Participate in Cardinal U training as required. Qualifications
1-2 years of customer service and sales experience. Strong social media skills and understanding of current digital marketing trends and social media strategy. Strong communication skills; high-energy and ability to thrive in a fast-paced environment. Excellent customer service skills; warm, friendly and helpful in person and on the phone. Basic computer skills: typing and writing ability for correspondence, memos, etc. High School Diploma or equivalent. Available to work evenings and weekends. Ability to embody Cardinal Culture and Cardinal Core Values. Work Environment & Physical Demands
The work environment and physical demands reflect the essential functions of the job. Reasonable accommodations may be made for individuals with disabilities. The role involves working both inside and outside of apartment buildings, exposure to outside elements, and the ability to perform duties in various weather conditions. Physical requirements include pushing, pulling, lifting up to 20 pounds, and the ability to stand, walk, and use hands for typing and handling. Some travel may be required.
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