UX Designer, Senior Associate Job at athenahealth in Austin

Join Us At athenahealth

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

The Opportunity:

Join athenahealth's quest to make healthcare work the way it should. Our health is incredibly precious, and people in need of health care are often at their most fragile. Yet the function and experience of healthcare continues to fall far behind the innovative services we receive in other consumer experiences.

In this role, your design work will directly contribute to improving patient outcomes and healthcare practice efficiency by creating intuitive, accessible, and effective digital experiences that support better care delivery and patient engagement.

athenahealth is looking for designers who can dive into complex design challenges and create solutions to help transform the healthcare industry. If you're a talented, innovative, and strategic designer motivated to make a difference in healthcare, then we want to talk to you. Help us transform everyone's experience of a visit to the doctor, a trip to the emergency room, or a lifetime with a chronic illness.

Position Summary:

We're looking for a UI/UX Designer, Senior Associate to thoughtfully contribute to our award-winning patient experience products. In this role, you will work closely with a multi-disciplinary agile R&D team and under the guidance and mentorship of design leads to define, design and test product and digital service features with the goal of creating valuable and delightful experiences for patients and caregivers.

You will have the opportunity to directly contribute to solution areas including self-check-in, patient health information, and patient financials.

Role Location:

Austin, TX candidates who can be in the office at least 1 day a week

Responsibilities may include, but are not limited to:

80% - Design execution (primary)

• Identify and frame user-centered problems effectively
• Plan and facilitate problem identification and solutioning workshops
• Create low- to high-fidelity mocks, wireframes, content, and visual designs, and build interactive prototypes to communicate and test concepts and ideas
• Leverage and contribute to our patient design system and product-level patterns
• Plan and execute research experiments and heuristic reviews to evaluate the usefulness and usability of product features
• Collaborate with the product and engineering teams throughout the agile planning, design, and development process to deliver experiences that meet user needs
• Iteratively deliver responsive, accessible, implementation-ready designs
• Collaborate with your team, soliciting and providing feedback to ensure product experiences meet UX quality standards for workflow, interaction design, and content

20% - Design strategy and planning

• Plan and execute exploratory research and experiments including conceptual prototypes to inform product strategy
• Contribute to the creation of service design and vision artifacts to influence product prioritization and planning activities
• Manage prioritization of your design work to keep your cross-functional team moving
• Assist in the definition and creation of success criteria and metrics
• Support your product and engineering teammates in building deep empathy for our users

Education, Experience, & Skills Required

• Bachelor's Degree (Design, Human-Computer Interaction, Cognitive Psychology, Computer Science, Business, or related disciplines) or equivalent experience
• 3-5 years of professional experience working in UX design
• Solid capability in UX creative and design techniques
• Highly proficient using Figma
• Experience facilitating and summarizing user research as part of field studies and in-person or remote evaluative testing
• Understand how to work within agile development process for the design, development, and delivery of software
• Strong verbal and written communication skills demonstrated by presentation and storytelling ability
• Experience designing for complex systems with multiple types of users, regulatory requirements, and dependencies spanning across teams.

Behaviors & Abilities Required:

• Capable of working independently and prioritizing own work, with input from others
• Maintains sight of long-term strategy and overall vision while executing on detailed design
• Design simple, effective, and elegant interactions between users and products.
• Create strong problem statements and metrics to ensure design solutions are achieving the right business and user outcomes
• Forge strong relationships and work collaboratively with a multi-disciplinary team
• Provide sound rationale for recommendations to gain others' support and commitment.
• Capable of managing ambiguity, change and uncertainty, focusing on information at hand and making good and timely decisions to effectively keep work moving forward
• Adapt to ever-changing needs of a dynamic business with flexibility and willingness to jump into any aspect of work to help the team achieve results
• Seek out, absorb and appropriately respond to feedback and guidance from design team leads and other colleagues
• Lead through influencing (without authority) to build consensus, resolve conflicting points of view, and change others' minds