Event Services Supervisor - Audio Visual, Event Technology Job at Pinnacle Live

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Event Services Supervisor

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. We deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary

The Event Services Supervisor is responsible for supervising floor operations, including set-up, removal and operations of technology equipment in a hotel environment, focusing on delivering unmatched customer service and a positive guest/client experience.

Responsibilities

• Supervise non-union, union and contract labor to ensure all set up and strikes are completed according to Pinnacle Live’s standards.
• Ensure AM and PM shifts receive clear communication of daily expectations and complete all log information.
• Greet guest/client before the event and provide clear instructions on how to operate equipment.
• Provide ongoing communication with the client to ensure event success.
• Follow through on client requests and identify opportunities to enhance the client’s event.
• Ensure inventory is in good working order and rental condition.
• Comply with and enforce all company security and safety measures.
• Manage venue inventory and location of equipment to prevent theft or damage.
• Immediately report lost, stolen, or damaged equipment to a supervisor.
• Continually update and improve technical skills.
• Maintain accurate client event information in the company’s billing/event order system.
• Review invoices with clients, obtain signatures on invoices and add-ons.
• Ensure occupied areas are clean, organized, and up to company standards.
• Perform other duties as assigned.

Supervisory Responsibilities

Indirectly provide oversight to the technical crew for daily activities, with coaching, mentoring, and directing work.

Education & Experience

• Two to three years of prior experience in the audio visual and/or hospitality industry.
• Two years of advanced audio and visual experience in a theatrical or live event environment.
• Computer proficiency.

Required Skills & Knowledge

• Strong technical aptitude
• Planning ability with the ability to plan ahead and prioritize
• Excellent organizational skills
• Strong interpersonal skills
• Strong verbal, listening and written communication skills
• Strong customer focus
• Strong team player orientation

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit at a desk
• Stand or walk for long periods, including up and down stairs
• Constantly bend and stoop
• Use hands to hold, handle, or feel
• Reach with hands and arms
• Talk, hear and communicate
• Lift up to 50 pounds occasionally

Benefits

• Generous time off with PTO, holidays and sick/personal days
• 401(k) with a contribution match
• Insurance: health, vision, dental and more

Pinnacle Live is an equal opportunity employer and participates in E-Verify. We are committed to welcoming, valuing, and supporting every person and their unique contributions. We strive to create an environment that values diversity, equity, inclusion, belonging, and mutual respect.

Company Details

• Seniority level: Mid-Senior level
• Employment type: Other
• Job function: Management
• Industries: Events Services

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