Event Technician, Audio Visual - Oakland Marriott City Job at Encore in Oakland

Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

• Equipment Operation: Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

• Customer Service: Strives to exceed the expectations and needs of internal and external customers; maintains a positive relationship with clients through effective communication; meets with guests on site to ensure needs are met and equipment setup is working properly; monitors events and checks in on customers throughout the day; understands and fosters the hotel/client relationship.

• Technical Ability: Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues; handles equipment challenges and changes in a timely and professional manner.

• Systems Knowledge: Understands company processes, follows procedures, and completes systems entry and paperwork accurately; uses equipment sheets to determine equipment scheduled for setup and strike; interacts with other staff and outside vendors for equipment; up-sells where appropriate; assists clients to finalize invoices; completes order entries in Navigator as needed.

Job Qualifications

• High School Diploma required; Associate’s degree preferred.
• Internal applicants must meet training and certification requirements per Encore’s Global Learning Training Program. See Internal Hourly Requirements.pdf for details.
• External applicants must meet and complete all required training and certifications within one year; view career path for technical external requirements.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• Valid driver’s license required for team members who operate Company vehicles; additional DOT requirements may apply.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service: Hospitality; Ownership
• Do The Right Thing: Instills Trust; Safety Conscious
• Drive Results: Action Oriented
• See The Big Picture: Tech Savvy
• Value People: Communicates Effectively

Physical Requirements

Team members must be able to meet the physical demands to perform essential job functions. Reasonable accommodations may be made for individuals with disabilities. See below for typical demands and frequencies.

• Sitting: 2-3 hours; Standing: 4-5 hours; Walking: 4-5 hours; Stooping: 2-3 hours; Crawling: 2-3 hours; Kneeling: 2-3 hours; Bending: 2-3 hours; Reaching (above head): 2-3 hours; Climbing: 0-1 hours; Grasping: 4-5 hours

• Lifting: 0-15 lbs (continuously); 16-50 lbs (frequently); 51-100 lbs (occasionally); Over 100 lbs (occasionally)

• Carrying: 0-15 lbs (continuously); 16-50 lbs (frequently); 51-100 lbs (occasionally); Over 100 lbs (never)

• Auditory/Visual: Close/Distance Vision continuously; Color Vision frequently; Peripheral Vision occasionally; Depth Perception frequently; Hearing continuously

• Pushing/Pulling: 0-15 lbs continuously; 16-50 lbs frequently; 51-100 lbs frequently; Over 100 lbs occasionally

Note: Physical requirements marked with an asterisk indicate activities performed without assistance.

Work Environment

Hotel/convention center and event venues with potential exposure to outdoor temperatures, dirt, sand, and dust. Moderate to noisy environments; high-end AV equipment and electrical components; may require work at multiple locations; irregular hours and on-call status including days, evenings, weekends, and holidays. Appearance guidelines apply per Encore and hotel standards.

Compensation

Hourly Pay Range: $18.11 - $22.18. Final compensation depends on qualifications, location, travel, experience, and specific skills. Some positions may include overtime, bonuses or incentives.

Employment details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Design, Art/Creative, and Information Technology
• Industries: Events Services

For more information on related roles and updates, refer to Encore Careers pages.