Tik Tok is hiring: Senior Product Ops Specialist, Search User Experience - USDS
Tik Tok, San Jose, CA, US, 95199
Responsibilities
About the team TikTok search is a global team which aims to provide access to the world's information and creative content with a simple click. To our search engine, evaluation is important as it helps assess the quality of search results, thereby improving users' search experience. As a search evaluation PM, you will be responsible to provide independent, objective, and accurate evaluation viewpoints by defining what's the best experience for our users and implementing a global evaluation plan. Your insights combined with various evaluation and research data will help the entire product development team continuously understand users' needs and optimize the product. Daily work of the team covers user research, data analysis, project management and other related areas. In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time. Responsibilities 1. Responsible for improving TikTok search user experience through research for different product functions, content, and algorithm strategies; 2. Provide actionable insights to cross-functional teams on the product's future iterations based on experience evaluation, data analysis, market research and user research; 3. Gather and analyze search user feedback and performance data to develop insights, contributing to the overall decision-making processes of strategic improvements and optimizations. 4. Independently manage evaluation and investigation projects, and be responsible for the overall process from planning to high-quality analytical outputs. 5. Collaborate closely with Product Managers and technical teams to generate evaluation standards and project SOPs. Provide guidance to ensure all project milestones are met and align with the operational standards.
Qualifications
Minimum Qualifications - Bilingual proficiency in Chinese and English is required to collaborate with global partners, including leading and participating in meetings that are conducted in Chinese as well as corresponding in chats or emails. - Have advanced knowledge of search products and search engines, and understand basic research and evaluation methodologies. - Possess strong logical thinking, deep user empathy and acumen in data analysis; - Be capable of independently developing project plans, overseeing the execution of the local team, and performing risk management to minimize project risks. Ensure resource availability and allocation to deliver every project on time; - Strong sense of responsibility, excellent communication skills and solid organizational skills, including attention to details and multi-tasking skills. Preferred Qualifications - Having 3+ years of experience with local services search is a plus. - Excellent data analysis and communication skills. Project management experience will be preferred. - Flexible, adaptable, proactive and self-motivated, and demonstrated ability to perform well in a rapidly changing environment. As a condition of employment, all successful candidates must be able to establish authorization to work in the United States. For this position, the Company does not provide sponsorship for any immigration-related benefits.
Job Information
[For Pay Transparency]Compensation Description (Annually)
The base salary range for this position in the selected city is $110223 - $202667 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About USDS
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at