Senior Quantitative User Experience Researcher (Frontend) (Bangkok-based, Reloca

Senior Quantitative User Experience Researcher (Frontend) (Bangkok-based, Relocation provided)

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About Agoda: Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of hotels, flights, activities, and more. Based in Asia and part of Booking Holdings, our employees represent diverse nationalities across markets, fostering a work environment that emphasizes diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership to enhance the customer travel experience.

Role overview

Senior UX Researchers have the breadth and depth of research method skills applicable to a wide range of questions, and over time develop standout areas of research excellence. A long track record and documented success in both research and organizational impact is characteristic of this role. The ability to integrate research into the work of colleagues in other roles helps achieve outsized impact from research efforts. This position emphasizes turning research into a strategic asset for Agoda's decisions and processes.

Qualifications

• Masters Degree or PhD or equivalent experience in Computer Science, Human-Computer Interaction, Information Science, Psychology, Social Science, or related field
• 10+ years of relevant experience in consumer-facing business domains
• Expert in quantitative research (log analysis, metrics triangulation, survey design, sampling, crosstabs, statistical concepts, etc.)
• Experience with qualitative methods and user-centered design (interviews, diary studies, direct observation, think-aloud usability testing, etc.)
• Comfortable with planning, scoping, conducting, analyzing and communicating research
• Experience evaluating, negotiating, and working with external research vendors
• Ability to describe user problems and business opportunities to stakeholders using quantitative and qualitative data
• Strong critical thinking beyond business requests
• Excellent storytelling and communication skills in English, able to speak with business, product teams, designers, engineers, and other stakeholders
• Enjoys collaborative work in a dynamic, data-driven, and creative environment

Responsibilities

• Conducts research end-to-end for high impact, guiding stakeholders to collaborate effectively with research toward their goals
• Initiates research efforts aligned with product vertical goals in the medium and long term
• Formulates programs of study and knowledge sharing relevant to strategic objectives
• Leads projects through collaboration with other stakeholders
• Assesses pros and cons of various research methodologies and mentors others in using techniques and tools
• Expertise in evaluating research opportunities, especially with ambiguous requests, and shaping solid projects or programs
• Delivers excellent project execution while exploring alternative methods and mixed-method approaches
• Triangulates findings across methods to ensure reliability and depth of insight
• Maximizes value and efficiency of research by applying secondary research and expert inspection methods
• Proficient with standard research software tools and applies the right tool to the problem
• Upholds GDPR, data compliance and ethics in all activities

Collaboration & Communication

• Drives cross-discipline collaboration via research insights
• Collaborates with other researchers and disciplines with shared ownership
• Communicates clearly with tailored messaging for different audiences
• Contributes to standards of research excellence across the organization

Employment details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Technology, Information and Internet

Equal opportunity

Equal Opportunity Employer. Agoda is committed to a diverse and inclusive workplace. Employment is based on merit and qualifications, regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or other protected characteristics. Applications may be kept on file for future vacancies unless requested otherwise. Privacy policy applies.

Note: This description reflects the role as described and includes relevant qualifications, responsibilities, and corporate statements. This posting is for recruiting purposes and includes information about relocation where applicable.